Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

RING EE,, Is there a good time to ring EE been trying for weeks. long wait

today is probably the shortest at 30 minutes, hanging on but don't know if I'll get called away.

Resolved! Fraudulent Google Play Transactions

My phone was stolen on Saturday March 5th, and over the next 10 minutes or so they racked up £239.51 of charges over 19 Google Play transactions. They were not made on my own Google account. I went into an EE store to get a replacement SIM on the Mon...

Upgrade or move to SIM only

Hello, I am now out of contract and have an iPhone 13. I qualify to upgrade but wondering whether it’s more cost effective to buy directly from Apple and take a SIM only deal. Although I know if doesn’t ’work like that’ taking a contract with a new p...

Tied into an unknown contract

My previous contract ended and i did not want a new phone, so i went to SIM only thinking i could cancel this at any point but without realising it was a 24 month contract. This was not properly explained at the time or did I realise i was signing up...

Resolved! Dying what happens to contract

Hi what happens to my phone contract when I pass away? Would the phone need to be returned to EE? Do I need to inform EE the day I die? thanks

Unable to access data

HelloI am unable to access my data anywhere outside wifi. I am up to date with bill payments but when I ring 150 it asks for a part payment of over £500. I have no idea what this is and is obviously concerning.Could anyone advise? I gather I still ha...

Paying off part contract

Hi, I want to use the money I’ve got from my old phone to pay off part of my current contract so that my monthly cost reduces. How do I do this? Thanks.

Billing account number

I’m trying to find my billing account number on my letters I have been sent by EE however I’m unable to find this. Is this also known as the bill reference or account number? If not, where else can I find this number? Many thanks,Rosie

Resolved! Essential Plus SIM

Hi--can anyone help with this?Need to get new contract for student daughter.The situation is she is studying/working in EU as part of her degree courseShe is in France for next 2 monthsBack in UK then for 1 monthSpain for following 6 monthsBack home ...

Downloading Invoices, tried downloading invoices and the system just hangs!

Tried downloading invoices and the system just hangs!