Contracts & Billing

I'm Being Charged for Wifi I have cancelled

Please help! I've realised Im STILL being charged monthly for a wifi contract I cancelled over a year ago!Cant contact anyone to get money back and make sure its cancelled?Thanks

Can't pay by mobile

I recently switched from Pixel to iPhone and have noticed I don't have the option to pay by mobile number when I want to buy an app. It is set up as a payment method in my settings and I have removed it from my Google Pay options.I just want to buy a...

Left without contract by EE Guide Calling team

I am a little frustrated by the current situation ---I was told my contract was no longer available - was Sim only 20Gb 24M contract, started £8, now £9.17. I would be put on a £13 contractThis was too much so got PAC code and signed up with SPUSU fo...

Current call and charge records since last bill

I can't find any way to see the current call costs on my account since the last bill was paid. I assume it is somewhere in the website that I can't find?Cheers

I wanted to check my contract.

Can someone tell me why my sim only bill has gone up to £34 a month

EE One £20 discount

I bought the Full Fibre Gigabit Essentials 900mbps (the one that is currently £40.99) broadband on 6th June 2025. I then upgraded my iPhone 11 to a 16 Plus on Flex Pay with the "unlimited full works for iPhone" plan. I was under the impression that I...

Documents

I got a text message about a document being available to view, I can guess it’s a yearly  statement for the phone, but I can’t find it anywhere. 

Ee call back sales team still haven't called back