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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59298 Views
  • 69 replies
  • 14 Helpful

Resolved! Mobile account not showing on website or app

Hi, I am unable to see any information regarding my mobile contract i have with EE. i can see my broadband and tv information (bills, payments etc) but nothing for my mobile contracts.Can someone help me understand if it is something i am doing incor...

Groe81 by • Explorer
  • 564 Views
  • 3 replies
  • 4 Helpful

Resolved! Fraudulent Google Play Transactions

My phone was stolen on Saturday March 5th, and over the next 10 minutes or so they racked up £239.51 of charges over 19 Google Play transactions. They were not made on my own Google account. I went into an EE store to get a replacement SIM on the Mon...

Resolved! Two things, website speed and balance of phone.

Hello there, Two things:Why is the website so painfully slow? However more importantly I want to see if I can pay the balance of my phone off and I simply cannot find where the balance is, I can find how much I am paying and when the contract runs ou...

Resolved! Billing date

I’ve just done an upgrade on my broadband, it’s only a modest one, getting the new wi-fi 7, but the contract is due to start on the 11th June, but at the moment by BB bill is generated on or around the 23rd of each month. The question is, will my BB ...

robh661 by • Established Contributor
  • 421 Views
  • 1 replies
  • 3 Helpful

Resolved! Payment

Hello dear I been already moved to my other provider then way you take extra money from my account refund my money please 

An9687 by • Visitor
  • 429 Views
  • 2 replies
  • 7 Helpful

Resolved! Can you please help to split up my account?

I would like to remove all the numbers from my account and create separate accounts for them all with different Direct Debit Accounts.Reason – I am the main account holder for my 3 daughters and wife. I would now like them all to control their own ac...

Resolved! EE One not working

Hey,Hope someone can help... I have both broadband, and 3 SIM only contracts with EE, one of which i'd like to upgrade to a new phone if i can get a good offer without moving provider. So my question is-how do i benefit from EE ONE? It seems i have b...

Resolved! Payment

Hi if you bill is produced on the 29th to be paid on the 6th how long after the 6th before you get a late payment fee? 

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