Bill

[Abdullah256]

Hello EE Team,

I am writing regarding my account (Mobile number: ***********) as I can see extra charges of £128.18 showing on my upcoming bill dated 29 December.

I thought this is free of charge

These charges appear to be due to international calls, which I was not aware would be charged at this rate. I am currently on a student visa in the UK and did not expect such high charges. I kindly request you to:

Please block all international and premium calls on my account immediately.

Apply a spend cap to prevent any further extra charges.

Review these charges and advise if any reduction or goodwill adjustment is possible, as this amount is very high for me.

I would greatly appreciate your urgent support and confirmation once the blocks are in place.

Kind regards,

[Mod edit: phone number removed. Please do not post personal details on public boards.]

[XRaySpeX]

International calls & texts to overseas nos. from UK are outside your usual  allowance & can be rather expensive but EE has a add-on, for £2.16 pm for those on contract or free for some legacy PAYG, that can be applied for to give these calls & texts at a fraction of the standard rates. See The CALL ABROAD Add-on for Cheap Calls/Texts from UK .

You may also restrict these charges by Set up and manage Spend Cap yourself.