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Upgrade

Sj113
Visitor

‎23-12-2025 08:47 AM

Hello I did an early upgrade on my phone on the 19th they gave me a discount of £198 on my fee

on the 20th I had a message saying there was a problem so they had to redo my upgrade 

but since then I haven’t heard anything back? I can track it but it’s not giving me any information.

i know it’s near Christmas time so I doubt I will get my phone this side of Christmas 

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1 REPLY 1
Ritu_D
EE Community Support Team

‎23-12-2025 10:48 AM

Good morning @Sj113 

Thanks for reaching out here on the community. 

What phone did you order? 

I'll take a look at the despatch times. 

Thanks 

Ritu 

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