Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Family and friends discount

I have 30% friends and family discount. Can anyone tell me please whether it just applies to the SIM card charge or the entire package I cludi g phone? Thanks

2 Contracts due to finish 23rd nov 2023 - Looking for sim only contracts

Hi my wife and I have ee contracts due to finish on 23rd nov 2023 . The existing phones are still ok so we want to change to SIM card only contracts. Both contracts are unlimited text , unlimited calls and 40 gb My wife does not use all her allocate...

Early Upgrade

HiWhen i took out my Samsung Galaxy S23 Ultra with EE back in March i paid the extra to upgrade any time im looking at going to Iphone 15 Pro Max and i can upgrade for £100 the price difference is around £2 which isnt a bank breaker.4 months ago my p...

Resolved! Can I upgrade early if my phone is damaged

Hi,I can upgrade early however I would need to return my current phone. The screen is damaged and I never bothered insuring it. Can I still upgrade? Will EE it?

deceased person business account

HiI have a business account with 5 active lines. Unfortunatley a person have been deceased. Can that one line be disconnected?

My number

I've changed phones . Stayed with EE however my contacts can't see my original number which I'm keeping

Mobile phone

Hi my phone has been suspended and I cannot receive phone calls or text messages, I have two children in school and nursery and need to be able to relieve calls, is there any way you can take the suspension off, I get paid on 28th so can pay my bill ...

Resolved! contract ending - what happens if I wan to go SIM only and not upgrade my phone

my contract ends in November - I don't want to upgrade what do I do for SIM only

Resolved! What is my picture message charge?

I know they're not included in my plan. I just spent 10 minutes looking through bills and add ons and plans and I still have no clue what the charge will be! the plan I'm on doesn't seem to exist..!! How do I easily find out my picture message cha...

Lightico resend link

Hi all,In August, I upgraded my EE contract, went through a process with a staff member on the phone, and completed the contract signing session via a website link called Lightico. I would now like to clarify a discrepancy between what I agreed to on...