Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Is my direct debit cancelled, if payment missed?

Hi,I missed my direct debit payment for EE mobile at the end of May due to lack of funds, it was tried again a week later I believe and it was returned, just made a payment now via EE app notification and now showing as paid. Can I confirm that my di...

Resolved! is there a way I can extend my bill

I get paid in exactly 8 days, is there a way I can extend my bill today until then?

Resolved! EE device payment

Hi, I'm trying to find receipts for my EE Device monthly repayment to put in for my vat, I've noticed I've only been putting in my monthly EE data bill to the accountants and not the device repayment one for the last 15 months cheers

Resolved! We received a letter in my Daughters name

We received a letter in my Daughters name ( old account holder) saying we owed £24.14 on our EE bill when I change my account I was told that any existing payment would be transferred to new account so why am I getting a letter saying I’m in debt but...

Resolved! Contract

Hello how do i set up contact again. Mines running out soon

Device costs/flexi plan

hello, why is the price so high for the samsung s25 contract? your currently making people people pay for both for the device and the contract both of which come up to a min of £50 odd a month, other mobile phone contracts offer the contract for them...

E mail from Credit Resources Solutions

I have rec'd an e mail from the above today for a debt of £30. This is news to me, I ended my contract with EE in 2023 and everything was paid up - as far as I know. Why would EE not invoice me directly ? Is this is a scam ?

Resolved! Contract & Billing

Hi, I’m currently abroad and can’t make calls or send texts to contact EE. My usual payment card was suddenly removed from my account, and I can’t add it back. I’ve never had billing issues before. Is there any way to contact support from abroad with...

Resolved! Deposit charge

I have just had my first bill for 2 year SIM only and also have a charge of £50 for ‘deposit for service’. There was no mention of this at all when signing up - which is really poor sales practice. I feel a little conned. If it is something that can...

Resolved! Bill

Why is my bill £78