EE billing portal is absolute W***, its probably the buggiest ****test billing portal i've ever come accross, and its not isloated to the APP or Website as ive now had the same scenario happen twice.
When making a payment for Flex Pay - the portal tries to contact my bank, i get a notification on my phone and the amount is taken (albiet pending) EE portal then kick ups an error saying there seems to be a problem processing the payment - i then get redirected to the home page, the page thenm refreshes 6000 times and i get a blocked error and i have to shut my broswer or app and start again, i then look at my billing and no payment has been accounted for in EE however the amount is sitting pendingh in my bank until the transcation is reversed and then i'm marked as late payer because i refuse to try make another payment when ive just made one when EE's billing portal is so fundementally flawed its not even funny.
EE please do better and as the largest network in the UK, employ some techs who know what they're doing and spend some of the money you syphon off people to better infrastructure, alternately hire me and i'll fix it for.
Sincerely yours, a vert irate and ******* off long term customer who is now considering competitors due to your poor service delivery.
Have a nice day, its likely the issue wont be fixed and we'll get another day where christ risies from the grave before EE fixes their systems.
[Mod edit: post edited for language.]
