Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Wrong billing

I changed my plan in which executive of EE told me that I will get 500 minutes of international calling to India. Now I see the extra bill amount in my account.

Billimg

So I have 2 phone contracts on the same bill. 1 ending in 177 and 1 ending in 362. The contract ending in 177 ended on 23rd September to which I contacted ee to end that contract and have that number switched over to the 1 ending in 362 as I've foun...

Issues with bill

Hi i have two contracts on my name one with £25 and one with 6 month 50% discount and also have student discount but first month i pay £45 almost and now last month £50 pounds i want to know why they are getting that much?

Trying to set my extras at Zero... Net page does not update

Has anybody else had this problem ???? Just joined EE an.d having problems updating my Mobile choices

End of contract today and looking for a sim only plan at 10 GB.

Can you give me a sim only plan at 10 GB per month?

Re: Contact end

So why am I still paying 58 pounds every month

Is my Azerbaijani. Baku add in. 60 minutes and 100 texts still valid

Bill

Can u tell me how much my bill is plz

Re: Bill

The app isn't working so can u provide me with my bill and full details of the cost

Upgrade anytime

Well I ring up today after speaking to someone yesterday. Told them about issue with misses phone sounds like under water. She dropped it couple of times. Speak to them today saying got pay £200 and £30 upfront fee to upgrade anytime. None of this wa...