Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

Need to change billing date

Why has my tarrif been changed without my permission?

Tarrif changed without my knowledge and cost increased, phoned 3 times still coming up wrong on web site, what next?

Resolved! EE general billing fault

Hi all I transferred from BT on October the 24th. Since then my EE app won’t let me view of pay my bills. It just says there is a fault at EEs end and they’re working hard to fix it. My direct debit has also not taken for 2 consecutive months and no ...

2

Air time plan has ended but device plan ends 2025

My air time plan has ended and the price has gone up I have been given the option to continue paying more for the same contract, switch to a sim only deal or leave ee and continue paying for the device. i called to find an ee sim only deal and i was ...

Resolved! Email bills still not possible?

I've been lookng for how to get bills emailed and it looks like we can't - is this still the case? I look after a business account with two phones on, I need the bills to do the business accounts. I do not use either of the phones and now we're going...

Resolved! My phones been cut off

My phones been cut off but payment isn’t due into tomorow and I’m paying it yonugh But I can’t without my phone being on!

Missing discount

Since taking my contract out 12 months ago I have had a missing discount. I spoke to customer services about this, in February and they told me I would be reimbursed the difference and the discount would be applied. This never happened, I then contac...

EE not understanding consumer law

Has anyone else had an issue with EE not understanding the UK Law on the sale of goods and being fit for purpose. This includes any inherent faults that require a replacement of product. I have been speaking to an adviser who kept promising to get a...

Resolved! Fitness+ subscription

Hi,So I had a fitness+ subscription with a previous contract that is now reaching its end of free period (2 year Apple Watch). I have recently taken out a new contract which has fitness+ as part of that contract, it should have been an upgrade but du...