Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59466 Views
  • 69 replies
  • 14 Helpful

Awful customer service

Well after 4 months of trying to resolve and issue. I spent 5 hours in the space of a week on phone, my complaints was passed around pillar to post I received no viable outcome. I had my account accessed 20 times from counting the passed security tex...

MRLDE97 by • Visitor
  • 460 Views
  • 1 replies
  • 1 Helpful

Resolved! Itemised billing

Does anyone know why my numbers on my call list are doubling up and one has minutes and one dont

Nannoo33 by • Contributor
  • 584 Views
  • 5 replies
  • 10 Helpful

Resolved! Billing

On our business account I used to be able to view Call & txt itemisation for all the accounts - this is now only shown as a summary.  Please advise how can I obtain this information please and get this level of detail back on the monthly bill.  

TTCSL by • Visitor
  • 322 Views
  • 1 replies
  • 1 Helpful

Resolved! Bill

I wanna see my update bills details! I don’t know why this month the payment was so high??? I didn’t do anything!!! The EE app when to finish the upgrade to? Call which number is free for checking? I don’t know why some BT/EE checking services detail...

Joe0320 by • Visitor
  • 322 Views
  • 1 replies
  • 2 Helpful

Resolved! My phone has been just restricted

My phone has been just restricted. It's saying I've reached my limit but I spoke to customer services last week and they sent me a text confirming that they are taking payment on 1st of may and they also applied a cap on my account on the call to pre...

Top Helpful authors
More
Learn about