Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13869 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24567 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49030 Views
  • 55 replies
  • 13 Helpful

Resolved! Missed payment

in july i missed the payment and I thought that they will try again in august, i would like to make the payment and to continue then the direct debit

Vik23 by Visitor
  • 341 Views
  • 1 replies
  • 1 Helpful

Contacting EE

Hi have been trying to contact EE  for 2 weeks to pay my bill  My New phoned didnt have DTMF  enabled so  contacting  the 150 number was in effective as its based on input options  I can find no way  around his and now the phone is blocked  so I cant...

My sim

Same issue here, been trying to get to speak to someone about an upgrade to my sim but totally unable to get through. Annoying that the spiel says how committed to excellent customer service they are. Be nice to get some.

Chris-C1 by Investigator
  • 581 Views
  • 9 replies
  • 2 Helpful

I want to upgrade, but I cant

I'm really tempted with the new Google Pixel 9XL - I've been a follower of the Google Pixel line up since the 1st one.My last phone was the Google Pixel 6 Pro - and as Google promised 7 years of updates - I stuck with it last year when my contract wa...

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gaza1994 by Established Contributor
  • 803 Views
  • 13 replies
  • 1 Helpful

Full works benefit

Please why have they done this terrible change for full works and all rounder benefits … full works you had the option of 3 benefits to pick at once… now you only choose one…( I know roaming is included so technically it’s 2) but why have they done t...

Amoori by Visitor
  • 357 Views
  • 1 replies
  • 0 Helpful

Resolved! My Mobile Bills

I pay for 2 mobile contracts - one for my daughter and one for my partner. I do not use a mobile myself. Why can't I see my bills by logging onto my EE Account using my desktop PC? I have tried speaking to the EE help-line who have linked my account/...

Dave789 by Investigator
  • 476 Views
  • 7 replies
  • 1 Helpful