Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14172 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24773 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49573 Views
  • 55 replies
  • 13 Helpful

Waiting engineer

Hi,I’ve signed a contract for EE broadband, and I’m still waiting for an engineer to come.Could you please let me know what the usual waiting time is? I haven’t had any communication from EE or an Openreach engineer yet.Thank you.

unauthorised extra charges

Hi, we have just discovered that one of our phone numbers has had over £6000 of 'extra charges' being taken via a 3rd party, (Microsoft/Sony) over a 2.5 year period. The amounts all differ from £6.99 to £257.00. The phone number was sent a text to sa...

Resolved! Upgrade

Upgraded my phone from pay monthly to sim only and wondering how long it takes to activate. Payed to upgrade early and charge shows as pending transaction on my back account but I’ve not received any  confirmation email or message and my EE profile s...

Cf800 by Explorer
  • 400 Views
  • 3 replies
  • 2 Helpful

Billing

I've just received my first bill from ee, in four seperate emails. Are ee very incompetent or are they billing me four times?

Resolved! new phone needed but not a SIM

Hello,I'm looking to upgrade my device, I currently have a very good SIM only contract with Unlimited everything and 1 inclusive extra costing me £28.38 a month.. if I upgrade my device and SIM the same SIM contract will cost me £39 a month before I'...

Resolved! EE payments query

Hi all!,   Just a query to ask about payments with EE, i have just migrated from BT, where my payment was set to Direct Debit ( as is now with EE), but what i used to do was use my BT payment card in a post office (or go online on the BT website), an...