Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Scam

I received a phone call from a landline stating that I was entitled to 40% off my bill with no VAT increase. I was asked for my email address and to confirm if I was the registered owner of this number. I asked if this was a legitimate phone call, an...

Resolved! SIM Card is not work

I can't use my SIM number. I don't know if it was closed or not. I haven't used since 8 months. I want to use my number but when I first plugged it into my phone, it received the network, then it stopped receiving the network and now it is closed. I ...

Resolved! My EE#

Hi Good Day, I am Alma just to inform that I have contract in your company but I left in London cuz I didn't find job there and I'm here now in Cyprus, and to inform in your office I have to cut off my contract, hope to hear your Thanks... [Mod edi...

Resolved! current trade in discount on upgrade early

Would my current monthly trade in discount which is set to run for another year get carried over to a new contract if i upgraded early. thankswayne

Resolved! router returned on 2-2-24 but still billed £85 I have proof of posting

Cancelled Plan but still being charged

Hello, I canceled our plan more than 45 days ago however I am still being charged. I have moved out of the country and when I call I am on hold forever with no one answering. Is there something I can do to get this resolved, otherwise I will need to ...

Frustrated!!!!

Resolved! Bill

How do i find a breakdown of my billIt seems to be increasing by stealth and seems beyond my control All I can do is cancel all or part

WWE mobile content club weekly charge

Hi my husband took a look at my contract start finish dates and just realised that I have been paying more than my contracted amount. Have found a WEEKLY payment of £3 to "WWE mobile content club" that has been taken since Nov 22. Worryingly this is...

First month billing error

Just checked and EE are due to take my first months payment on 5th. However the first month was supposed to be credited and therefore I should have nothing to pay until the following month. Is there anyway of resolving this without having to call the...