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Charges

BenBoom13
Explorer

‎18-10-2025 06:47 AM

I upgraded my phone. And paid the extra £750 for the device. I am still having to pay device charges? Why is this? 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎18-10-2025 07:31 AM

@BenBoom13  What phone ?  Model ? Spec ? 
And I assume this is a flex contract 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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BenBoom13
Explorer
In response to Chris_B

‎18-10-2025 07:54 AM

Yes

 

I upgraded from the one thet isn't file. I went into the apple shop and they said they work sort for me 

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Schockwave
EE Community Star
EE Community Star
In response to BenBoom13

‎18-10-2025 10:54 AM - edited ‎18-10-2025 10:57 AM

@BenBoom13 , if you bought it on flex pay, then you obviously still owe EE for your device. You would have to speak to customer service by pressing option 2 and billing, they can take a look for you. We have no idea who you are and do not have access to accounts, so that would be the only option, to speak to one of the guides.

If you got it from EE, then going to an. Apple Store will not be able to help, as this has to do with EE, not sure why Apple shop said they will sort it for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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