Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14564 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25046 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 50363 Views
  • 55 replies
  • 13 Helpful

Billing account number

I’m trying to find my billing account number on my letters I have been sent by EE however I’m unable to find this. Is this also known as the bill reference or account number? If not, where else can I find this number? Many thanks,Rosie

Rosie128 by Explorer
  • 4085 Views
  • 13 replies
  • 2 Helpful

Resolved! Essential Plus SIM

Hi--can anyone help with this?Need to get new contract for student daughter.The situation is she is studying/working in EU as part of her degree courseShe is in France for next 2 monthsBack in UK then for 1 monthSpain for following 6 monthsBack home ...

I am getting the same message today and my phone will no longer send texts? Like you I have checked our account and we are well within limits so can’t understand this.

AR268 by Visitor
  • 320 Views
  • 1 replies
  • 1 Helpful

Buying as good as new phones

Hello! am trying to buy a good as new phone and add that as an upgrade to my existing EE number but i am not able to buy one as it doesn't show up on my upgrade options, only new phones.How can i buy one and if i go ahead and buy one outside my exist...

kmah by Explorer
  • 481 Views
  • 3 replies
  • 0 Helpful

Resolved! Upgrades

Hello, what’s with this new Flex pay upgrade plans. What happened to the old way of taking out a phone upgrade, is that option no longer feasible for new upgrades or all phone upgrades must be via flex pay option. 

Resolved! Mobile bill messages

How do I turn off bill messages to my mobile?An email is perfectly adequate, I don't want random time interruptions for a bill which will be automatically paid.

Smelter by Visitor
  • 267 Views
  • 1 replies
  • 1 Helpful