Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59514 Views
  • 69 replies
  • 14 Helpful

Resolved! International dialing add on

Hi,I have purchased an international dialling add on in order to dial Australia from the UK ( 500mins, £14). I did this a couple of weeks ago and it is showing as an active add on.When will it start to work?

Resolved! what a useless way to post

Ask gemini. Avoid EE call service. After moving house ...Avoid EE call centers. I have been ask about my adress 10 times! 2 help desk staff! Useless.Money black holes if you not paying attention or dont ask for repetitions. I mean: can you tell me th...

Zgabercea by Valued Contributor
  • 437 Views
  • 1 replies
  • 3 Helpful

Elderly Parent Paying over £55 a month

Hello my mum who is 82 went into the EE shop as her phone wasn’t working properly.  She now has a new phone, contract, tablet and insurance totalling circa £55 per month.  She only really uses the phone for messages and calls when she is out and abou...

Jacol75 by Visitor
  • 390 Views
  • 1 replies
  • 0 Helpful

Resolved! Late payment

My bill is due on 2nd may , how long do I get to pay my bill before my phone is  restricted? I will be making a payment but I am a little short ,there will be some outstanding ,thanks

Cjmere by Visitor
  • 471 Views
  • 2 replies
  • 5 Helpful

Resolved! HELP! Billing Issue, impossible to make contact

Hi, I relocated to Australia last year and now have an Australia number and EE don't accept calls from foreign numbers it seems, which is ridiculous. I am being sent letters back home regarding an overdue final bill, which I am happy to pay but it's ...

Resolved! No upfront cost on contract phones

Hi, I just wondered if anyone could help me here, I’m new to EE and need a new contract phone but all of the suitable ones I’ve seen, all want at least £30 upfront. Is there any I could apply for without an upfront cost and if so, can someone please ...