Payment not been taken

[Chy_21]

So my payment for my second bill hasn’t been taken? Tried going to ‘manage payments’ area on the website and it said the page is down? Anyone else experiencing this? In the mean time I’m left with no data or calls/texts service 😩

[Rach_H · Accepted solution]

Hi @Chy_21,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your payment.

If you have Direct Debit set up with us then this will be re-attempted within 10 days of your payment failing. If this is a manual payment then give our team a call and they will be able to take this payment and get you reconnected.

Rach

[Chy_21]

Thanks for replying. How do I ring someone? All the categories come up with a dead end for my enquiry. 

[Rach_H]

If you call the team and go through the options to discuss your bill @Chy_21, then you should get through to someone who will be happy to help.

Rach

[Chy_21]

There is no option for my enquiry? Every option I pick comes up as a dead end, it’s so infuriating. I have a sim that doesn’t work when payment should have just been taken the following month. Can’t even speak to a human to get it sorted. 

[Rach_H]

When you go through the IVR there should be an option to discuss your bill @Chy_21, and this will get you connected to the right people.

Rach