Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract

My bill

you sent me confirmation that the contract will not be extended

Why are you sending me bills? I refused your services, you sent me confirmation that the contract will not be extended! and included the MOST HUGE TARIFF. This is some kind of deception! I'm waiting for an answer there, not in some forum. [Mod edit: ...

Moving my phone contract but leaving my watch contract

Hi there,I have an expired phone contract (sim only) that I want to move to a much better deal with a different provider, but I also have an Apple Watch contract on the go at the moment. My question is, can I move my phone sim only contract away but...

Resolved! Direct debits

i just changed the date of my payment day be incident and now I don’t know what date of direct debit i set up can you please check for me thanks you

Resolved! Scam Calls

I have had 2 calls today regarding potential money off on my monthly bill, however the lady on the end of the phone began to request details that I did not feel comfortable with sharing as she did not know enough about my plan. The numbers were: 020 ...

Resolved! Things that can be Charged to Bill

Hi folks,As the title says I wish to inquire as to what exactly can be Charged to Bill?I have done some experimentation myself establishing that Twitch App Subs & Bits, YouTube App Memberships & Premium, Discord Nitro via App, Food & Drink via Wether...

Resolved! Phone Bill

My phone contract has recently been moved into my name and banking, it said it was paid 2 days ago but no money has came out my account. What do I do?

Resolved! Registerd online but I can't see my bill

Faffed about with passcodes and passwods. I would just like to see my bill - any suggestions please?

Resolved! Scam

I received a phone call from a landline stating that I was entitled to 40% off my bill with no VAT increase. I was asked for my email address and to confirm if I was the registered owner of this number. I asked if this was a legitimate phone call, an...

Resolved! SIM Card is not work

I can't use my SIM number. I don't know if it was closed or not. I haven't used since 8 months. I want to use my number but when I first plugged it into my phone, it received the network, then it stopped receiving the network and now it is closed. I ...