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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13977 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24653 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49191 Views
  • 55 replies
  • 13 Helpful

Invoices are not available

Hi, I have logged in and click on Bills and Payments which is towards the top right of the screen. Then a new screen loads and shows a button that says LATEST BILL which I click on and then nothing appears.I have tried on a different web browser but ...

cbffp by • Visitor
  • 334 Views
  • 1 replies
  • 1 Helpful

Resolved! Contract

I recently took a new phone out on contract with a sim but gave the person the wrong email. since then managed to have the email corrected to my real on and managed to have my phone robbed .i. Want to link the device to my ee account as I changed my ...

Bhavan00 by • Visitor
  • 307 Views
  • 1 replies
  • 1 Helpful

Refunds

I have been repeatedly overcharged by EE.  I have been promised a partial refund, but despite several assurances given to me, no refund has been received. Who should I complain to?

Bill

Hi I was wondering how do I check what left of both my phone bills thanks 

Overpayment

I tried to pay my contract early, but instead of it taking that money, it charged me again and kept it as overpayment, what does this mean? What’s happens with my money??

Reece971 by • Explorer
  • 333 Views
  • 4 replies
  • 1 Helpful

Resolved! Charged twice

My August bill noted two calls outside my plan, one to the US and one to Ireland. I was charged accordingly.The estimate for my September bill includes the same two calls (identical times and numbers). Why? I would like them removed from September's ...

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