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I have been payed my due ammount of ee sim I can't able to make call

Vishnushenanaru
Visitor

‎31-10-2025 09:03 AM

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0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎31-10-2025 09:08 AM

If a pay-monthly line is suspended for non-payment, it should be reinstated within 24hours of payment clearing.

From the timestamp on your screenshot, there has currently been 16minutes elapsed.

0 Helpful
Debbie_G
EE Community Support Team

‎31-10-2025 01:38 PM

Hi @Vishnushenanaru.

Welcome to the community.

As @bristolian mentioned, if your SIM has been barred due to a missed payment, it can take up to 24 hours for the restriction to be lifted once payment is received. Restarting your device during this time may help refresh the connection.

If it’s still not working after this time, or if you’re unsure, I’d recommend speaking with our team so they can check your account and help get things sorted.

Debbie

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