Been changed £17.10 for a new service

[Clouded_dragon]

Totally clueless, my contract doesn't end til next July 

[Northerner]

Hi @Clouded_dragon 

Is this a service outside of your contract fee. 

If so then your bill will itemised any fees outside of your contract.

Thanks 

[Schockwave]

@Clouded_dragon , please take a look at the breakdown of your monthly bill, it should let you know what you are being charged for, something we cannot do here in this public forum where we have no access to accounts and do not know who you are, or ring customer service, press option 2 to speak to one of the guides, who can take a look for you.

[Clouded_dragon · Accepted solution]

Issue is new resolved thank you

[Schockwave]

@Clouded_dragon , thank you for letting us know, glad you got it resolved.