I added my son to my account was told to collect SIM in my local store on a certain date, went in no SIM had been delivered (this was a Friday) was advised to come back on the Tuesday. Returned on the Tuesday no SIM arrived but the sale assistant could see it was definitely set up and was added to my bill which I was due to pay. Sales assistant advised it has possibly been lost in transit and recommended setting up a replacement SIM I asked what would happen if the SIM were to eventually arrive in store, I was told that the SIM would be destroyed and assure nothing would happen to the account as it would been seen there has been a replacement set up. Every thing has worked fine but all of a sudden my son's SIM has been cancelled his SIM has been removed from my app only mime shows up but yet I've paid for both contracts! I didn't even get notification if the original SIM did eventually get sent to the store or not nor did I receive any warning about his SIM being cancelled it just randomly happened!
I'm disappointed that the setup of your son's new SIM hasn't gone smoothly. Has our customer service team advised that the number has been cancelled? If it has been, I'm really confident they'll be able to offer an explanation and discuss the next steps to get this all sorted out. Please give the team a call when you have the chance.
I'm disappointed that the setup of your son's new SIM hasn't gone smoothly. Has our customer service team advised that the number has been cancelled? If it has been, I'm really confident they'll be able to offer an explanation and discuss the next steps to get this all sorted out. Please give the team a call when you have the chance.
Hi Linzi I managed to get through to someone this morning who was a great help they have no idea why it was cancelled but it is reconnected thanks for the reply
