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Re: Live chat

Roonster1
Visitor

Hi my internet is off, I paid the bill yesterday then all of a sudden today goes off

1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @Roonster1 ,

Welcome to the community,

You need to give it 24 hours before your restrictions are lifted, so would wait until this evening, should then be lifted, certainly if you were late making your payment.

If you paid on time, have you tried switching airplane mode on and then off? Have you rebooted your device to see if that makes a difference?

Have you noticed this in one place or elsewhere too?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.