Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Contract

I recently took a new phone out on contract with a sim but gave the person the wrong email. since then managed to have the email corrected to my real on and managed to have my phone robbed .i. Want to link the device to my ee account as I changed my ...

Refunds

I have been repeatedly overcharged by EE. I have been promised a partial refund, but despite several assurances given to me, no refund has been received. Who should I complain to?

How can I check if I have extra costs so far

Bill

Hi I was wondering how do I check what left of both my phone bills thanks

Overpayment

I tried to pay my contract early, but instead of it taking that money, it charged me again and kept it as overpayment, what does this mean? What’s happens with my money??

Resolved! Charged twice

My August bill noted two calls outside my plan, one to the US and one to Ireland. I was charged accordingly.The estimate for my September bill includes the same two calls (identical times and numbers). Why? I would like them removed from September's ...

END OF CONTACT

I currently have a mobile from EE on contract until November 2025. My current mobile usage (24 month agreement) ends on 30th October 2024. I pay for the mobile contract and Usage separately. I want to move the mobile usage to a different provider, ho...

Billing

I have a mobile phone with ee and can access my account to see bills etc BT recently swapped me over to EE broadband and I can’t access bills now from either ee or BT

Resolved! Direct debit

EE pls resolve I have a direct debit but still message is coming to pay message Hi. This is a message from EE. We want you to know we are here for you during these uncertain times. Your account is currently in arrears. If you're in a position to do s...

Resolved! Keep my number from EE to EE

Hi im wanting to get a new phone and contract but i want to keep my same number. Im on an EE contract now but want to buy it out and change to a new phone and contract from a third party but the network is EE. How can i use my same number from my EE ...