Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bills

I became a ee customer last week but my first bill is on 21st this month and I need to change it to 31st of every month how do I do it pls so that it stopped the payment for 31st pls

bill date

Please could someone explain to me how today, the SIXTEENTH August 2024, I can type bill after I am notified payment is going to be taken out and get a message back which says my bill has already been paid as payment was already taken out on the NINE...

final bill

I have to pay off my final bill before getting a new sim contract. However i cannot pay over phone (as i have no phone service/sim), and i cannot find any link to be able to do this online. whenever i go to log in i just get “account closed” and aske...

Resolved! ipad upgrade

I have an ipad the contract finishes in November, so there is an upgrade fee to upgrade now, was hoping I could trade in my ipad and that would cover the upgrade fee on calling EE I was told this only applied to phone contracts - yet when I had sear...

Resolved! I Have a NHS perk code, how do i add it onto my account?

Contacting EE

Can someone tell me how I get to speak with someone ? I have been trying to get through on phone but it just keeps playing music and no one answers me ! 4 times yesterday and now again today but I can’t get to speak with anyone it just keeps me on ho...

Student in Spain for 12 months ,but wants to keep existing phone number

Hi. My daughter has an EE phone number which is currently out of contract. She will be a student in Spain for 12 months starting September 2024 and will be coming back and forth from Spain to UK during that time.Can you please advise what are the bes...

Resolved! What happens to my Apple Watch contract when my Phone Contract ends

Hi everyone!I have an iPhone 14 Pro on Contract due to end in January 2025.I also have an Apple Watch Ultra 2 due to end in October/November 2025.When my phone contract ends, what will happen to my monthly bill? Will it decrease because I will lose d...

Roaming c harges

Hi all,Just want to confirm with a member of EE staff that there have been no recent changes and that incoming roaming sms are still free worldwide, and that disabling roaming data & diverting all incoming calls to voicemail will avoid any roaming ch...

Contracts & Billing

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