Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Disputing a 'charge to bill'

Question: I've just came off the phone to a guide who advised it's not possible for EE to dispute a transaction with Apple and that I need to go back to Apple, is this correct?My Apple One subscription is billed to my EE account, which has been fine ...

Resolved! Way this month my bill coming £39

Resolved! Re: insurance claim

hi iv lost my phone how do i claim it wont let me use the insurance claim option on my ee account

Resolved! proof of bill

i want a proof of payment with my names and address on it

Resolved! Payment plan

I spoke to someone yesterday about payment plan set up I haven’t received email about it either and I received text on my partners number saying pay bill your services will be blocked I paid £100 of the bill can someone email about this as I am at wo...

Resolved! One off charge

I am with ee from t-mobiles times... almost 16 years with ee... now i can see how bad choice it is... my contact finish ages ago didn't want to get new phone and make sim deal... when i upgraded they charge £62.08 changing your service... thats ridic...

Resolved! Looking to find out how long i have in contract

Re: Refund not received

I have contacted EE three times to request an outstanding refund from April after closing my account, raised a complaint twice and still have not received my money. I get told the same thing over and over again.. the money will be in the bank in 3-5 ...

Contract

My partner set up a deal so she knew exactly what she would pay each month yet she was charged far more. When she tried to sort the problem and asked to move to a cheaper deal she was refused even though the deal had been sent to her account. She ha...

Resolved! Need to downgrade

Am abroad and hardly using my phone, just whatsapp on wifi. No minutes no data. Need to either change my number to pay as you go or downgrade to the cheapest rolling contract. Not sure why I am on £40 a month, not even in contract.