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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59386 Views
  • 69 replies
  • 14 Helpful

EE is not accepting my payment and my bill is now overdue

I've tried repeatedly to pay this bill on EE's website on multiple devices and with multiple cards and it keeps just saying that the service is not available. Now my bill is overdue and there seems to be nobody who can help me. It is incredibly frust...

DRust by • Investigator
  • 1488 Views
  • 14 replies
  • 8 Helpful

Abuse

Hello a long time ago I apply for a phone and after they call me I answer and they say have idk what for me ..a smart hub for me ..and I say I will cancel this order because I have home one  and I will go in a shop to check ...after 2 months they sen...

Shotxv by • Visitor
  • 424 Views
  • 2 replies
  • 3 Helpful

Resolved! Smart benefits question

Soon I will be upgrading from a legacy plan to a new sim only plan, as the current one is rolling over since Oct 2017, and isn't fit for purpose. This new plan includes a generous data allowance and one smart benefit, however I forgot to ask the upgr...

dgmjr2018 by • Investigator
  • 1337 Views
  • 5 replies
  • 1 Helpful

Resolved! Deferment

I would like to defer this months mobile bill payment by two weeks 

Kimmyers by • Visitor
  • 413 Views
  • 2 replies
  • 1 Helpful

Hi I got cut off but called today to make a payment I paid £120 off of my bill and got put back on until the 27th and for some reason I have been cut off again today 

Tommyp90 by • Explorer
  • 278 Views
  • 3 replies
  • 0 Helpful

Resolved! Struggling to pay my mobile bill

I am struggling with my mental health at the moment and I’m going through a difficult time, I always put money into my Mum’s bank account to pay for my mobile bill, I have never been late with a payment but I would appreciate it if you could give me ...

Jarvo79 by • Visitor
  • 1009 Views
  • 4 replies
  • 0 Helpful

Final bill

I have not received my final bill and haven't been informed about outstanding charges but debt collection agent is chasing me for outstanding amounts... Is there a way of sorting this out and to request a final bill to be finally sent out? 

Lowell payment?

Hello there I’m getting an email from Lowell with some reference number about EE Limited for a payment. I closed my account long time ago. How can I know if this is legit or scam? Thank you EE app and website doesn’t let me access my bills and paymen...

Fliper by • Visitor
  • 681 Views
  • 4 replies
  • 2 Helpful
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