Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Direct Debit

How can I set a direct debit on line.. when I click set up a direct debit it just takes me to a page about setting one up but no option to actually do it.?

Help, billed twice

Hi please can someone help I’ve been billed for 2 EE tv accounts. Have tried phoning customer service and I keep getting “tmc” are working on it we can’t do anything until they are done, that was 2 weeks ago. I need some actual technical support a...

Trade in.

Hi, I’m due an upgrade for free but it keeps bringing up the trade in old phone. I’ve never had to trade in before and want to keep old contract phone as a spare? Why does it not give the option to keep the phone anymore?

Hi

hey I just want to see how much am going to be charged for next month it’s 24 months contract

Appalling customer service from EE

I currently have a contract that has finished, and am trying to convert to PAYGO . For a phone company there communication is terrible 45mins wating this morning after the correct PAYASYOUGO chap tranfered me to contract. I cut the call after 45 mins...

Resolved! Upgrade anytime

Hi I'm wanting to upgrade early with upgrade anytime, as I will have to send my old phone back will there be a time I'm without a phone or will I receive the new one before I send my old one back ?

Payment

This network is a scam.They charge for no reason in July they added another £3 bill in my account.Cleared that today received another £39 bill for late pay.I paid on time and they are scamming customers .And there network are **bleep** and it’s a has...

Not a customer, yet received a £60 bill from EE

Hello, I am never an EE customer and I don’t know how subscription fee of £60 got to my payment schedule for the month. Kindly let me have your company email address so that I can send the details.

Resolved! Re: When am i due an upgrade

When am I due an upgrade

Upgrade offered on EE App

HelloI have a Smart Watch which is due to end in November and says I can upgrade early on the EE App but have to pay a small amount. So if I chose a product it says Sorry no offers available to you at the moment. What's that about?