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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8113 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18240 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35285 Views
  • 49 replies
  • 11 Helpful

Cannot Upgrade

I have been a member since last November on a SIM 10GB £10 24m 5G plan. I own my own iPhone 12 so its a sim only contract.I recently had an email saying that I could upgrade, and quite fancy getting the new iPhone on a contract.However, clicking the ...

Hobbayne by • Contributor
  • 551 Views
  • 7 replies
  • 0 Helpful

Contract in two parts?

I want to upgrade but now I notice your site is separating the phone contract separately from the data plan "airtime plan"Will this appear as two separate line items on the bill? My company pays or my phone bill but only if it's all packaged up, not ...

windyboi by • Investigator
  • 600 Views
  • 1 replies
  • 0 Helpful

Pay Monthly

Hey,I’m trying to switch my account to pay monthly and take the advantage of the 30% off but the page is not opening 

Resolved! Last payment

Hi I have cancelled my contract and wanted to know when I will pay my last bill thanks

Itemised Billing Charge

I cancelled the itemised billing charge when I renewed my contract in store in March 2019 and I have just realised it is still coming of my bill.  I only realised as I was having issues with the EE App recognising me as the account holder and had it ...

Moved to Australia

Hello,  I have recently moved to Australia and continue to utilise/pay my monthly contract with EE as I have the roam abroad add on. I am going to require an Australian sim/contact number with a provider over here due to employment purposes but I sti...

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