Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract

Hi , we have contacted EE as they say we signed up to a 36 month contract, they are saying they only keep phone transcripts for 12 months ? so can't prove we have a 36 month contract ? is that correct ? they can send us a copy of the contract but th...

Resolved! Data usage

Hi, all the lines on my account have received the below message. Each line is showing that the full amount data usage has been used which isn’t the case and all lines will reset on the 24th may.Hi from EE. Heads up - we've noticed your phone usage is...

Resolved! Still getting contact and bill queries for ended contact

I'm still getting contact from EE regarding a contact I ended many months ago. I've cancelled the DD and still getting letters saying I must reinstate it. Trying to find an email contact as phoning is not easy with work commitments. Obviously my a...

Mis-sold Flex Pay upgrade in store

Hey all, I hope someone would be able to provide some insight to an issue I believe i'm facing.I was in store 2 days ago to upgrade my contract via the upgrade anytime feature (for £100) which I always ensure I take with any contract as I typically u...

Resolved! Bill payment

Hi can I make a promise to pay bill payment on 31st January 25. for remaining balance this month due to unforeseen financial circumstances regarding banking affairs Mod edit - Personal information removed, please don't share any identifiable inform...

Resolved! Unaware of signing contract with sim only

I was with EE/T-Mobile for 20 years (T-Mobile before they changed over to EE), in the last few years I became increasingly frustrated with the customer service and enormous bills. I moved to Sim-only with NO minimum term, this was around £15 a month ...

Resolved! Urgent help

Hi I’m currently abroad outside of the EU, I can’t access my account online or via the app due to an error with date of birth that I tried to sort before going away. The adviser said it’s a common error and will try to sort it once I’m back. so my di...

Reduse my bill

Bill problem

Billing

My direct debit failed and now EE is saying I owe them £405, on Monday it was only £189! I don’t know what to do! I am abroad and can’t get into a shop! I am worried they will just keep jacking up the debt and I can’t afford it

Yes it will be paid in full on Friday as I'm back in hospital with my breathing due to COPD I suffer from and a wheelchair user after a stroke so I'd appreciate it if you can wait 2 more days I've gave the wrong date as I thought I was paid on 22nd ...

Contracts & Billing

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