All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
I am looking to upgrade and now there are separate costs of phone and airtime, I wondered why similar phones have different airtime costs? I was comparing the S24 plus and S24 ultra and the ultra phone airtime plans are cheaper. Why is this?
I'm trying to see my Broadband Renewal Deals but when I click in the app it takes me to 'The Legal Bit' but I can't get any further. Before I call is there anything else I can do. Thanks
I’m being charged for Apple Music but when I text stop it says no active membership I only have 1 account with ee I have been charged the last two months
hi so i am in the 2nd day of my new phone but i have changed my mind about the phone and want to change my phone but on a flex payment i am wondering what would happen to my flex pay if i desided to cancel and change my phone to a more simple one as ...
My contract ended on 3rd September 24 and I was told I could leave with no charges. I requested a pac code and received a text from ee saying " if I left today there would be zero charges and my final bill will show this". I cancelled my direct debi...
Why is it I cannot get an offer only new customers if this carries on EE will lose a lot of there existing customers plus me.
I have been trying for a few weeks to pay my bill online by debit card. If I use my Monzo card, the money goes out and instantly gets refunded. If I use my HSBC debit card, it goes out and 3 days later gets refunded. I have tried to chat online but i...
Hi,I am within the last 100 days of my phone contract and according to 150, I am eligible for the early upgrade if my new contract is higher than my current one. However, I tried upgrading online but is still asking me to pay the early upgrade fee. A...
Dear EE, My current plan is expiring today (4th Sep), and I bought a new SIM plan on the 24th Aug. I’ve been told by the EE shop in Guildford that my new plan will be £16 per month, and it will appear within 24 hrs. It has been more than two weeks, t...
