Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14049 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24694 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49337 Views
  • 55 replies
  • 13 Helpful

Resolved! Bill

Why did I sign a contract at the beginning for 6 months, and they returned my deposit. I used it normally for three months and now they stopped charging for roaming, although I have the same current bank card. Now my roaming does not work, my account...

Ainash by • Visitor
  • 377 Views
  • 2 replies
  • 1 Helpful

Upgrade trade in

Hello I sent my phone back within 14 days on Mon. Sent special delivery. Arrived Tuesday 3rd, had to be back by 6th. Have evidence from royal mail it was delivered yesterday at 1030.As of yet I have heard nothing back about this. When should I hear a...

Daiz999 by • Visitor
  • 307 Views
  • 1 replies
  • 0 Helpful

No online account access or bills

I was thinking of moving from O2 to EE but having dipped my toe into the water with one handset, I won't be.No bills since I signed up, no online access, billing "support" team can't fix it and even get me registered and say it's an ongoing issue. I'...

norstar by • Visitor
  • 350 Views
  • 1 replies
  • 0 Helpful

Can I pay yearly upfront

If I found myself in the position of being able to pay my mobile/broadband and tv up front annually, can I do that or do I have to stick with paying monthly if that what I signed up for? Thank you ☺️

CBM1 by • Visitor
  • 644 Views
  • 1 replies
  • 0 Helpful

Resolved! Cancel Monthly sims

Who do I speak to to cancel a contract I've had them less than 2 weeks. I called EE to be told text "Return" to 150 did this and had an email yesterday saying we can't cancel as you had them from in store, went to store today to be told I have to cal...

Steve_08 by • Explorer
  • 440 Views
  • 5 replies
  • 3 Helpful
Most solutions
More
Top Helpful authors
More
Learn about