Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Unused Microsoft Ultimate Subscription

I have been being charged for Ultimate 1 Month since at least July 2024 but perhaps longer. EE recommended I speak to Microsoft as this is a third party service but Microsoft batted me back and said EE should deal with this issue. I've never used thi...

Contract loans

Have now to credit loans for phones they use to have two options but when I checked my upgrade it’s now only giving me option to take out a 36 month credit loan agreement with ee

Resolved! Terminate old contract but change data plan

I would like to explore the option of ending my two years contract but making changes to the data plan I have currently. I no longer need the unlimited data plan but just 10-15 Gb. I have been on the unlimited data plan for a year and one month now. ...

Resolved! Top up to contract number

I did a top up payment to my number thinking I will need the money to activate the roaming, but being on a contract number the roaming cost will be on the bill.My question is what will happen to the money I did top up?

Resolved! Bill

Got my new contracts and have been charged 460 my bill is meant to be 207 a month

I got declined 2 times before they approved me I had to get referred to the credit team who approved me after looking through my credit record

Insurance team

bad customer service i been with ee with my family past 5 year they used to be so good but they are heal down but we are all of us decide to leave ee because i had insurance for my phone and i lost my phone i call them to make it clim but they cancel...

View bill

Trying to view bill on the EE app. Always that there is a problem (EEs) and try again later. It has been like this since the beginning of November when I was switched over to EE.

Resolved! My phone being cut off

So I’m overdue on my phone bill and my phones been cut off. I was just wondering if I buy a data pass, will that counteract it and will I have data again? thanks!

Resolved! Leavers discount removed

Just upgraded my plan but my leavers discount was removed. I was under the impression it would always be there? Do I have to keep the same contract to keep the discount?