Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59325 Views
  • 69 replies
  • 14 Helpful

EE removing international roaming from plan

Is anyone else shocked that EE have removed international roaming from their plan and not also reduced the price of said plan? Given it was the only reason we picked this plan and my wifes roaming didnt even work whilst on are honeymoon this seems ab...

John607 by Visitor
  • 758 Views
  • 5 replies
  • 5 Helpful

Norton security

Hi everyonei have just received an email from Norton to say thank you for agreeing to pay usd 629 for your annual subscription. I haven’t authorised this nor know anything about Norton. Any advice welcome please. 

Boolski by Explorer
  • 366 Views
  • 2 replies
  • 0 Helpful

Resolved! Incorrect line cancellation

My apple watch contract came to an end in Nov 2024 and was moved to a rolling on;, in December I have requested for this to be terminated. I don't normally look at my EE bills in detail (bank statement is sufficient for me to stay on top of things) b...

MateuszD by Visitor
  • 423 Views
  • 1 replies
  • 1 Helpful

Resolved! Why this percentage increase?

The £4 increase seemed like a lot percentage wise so I enquired via the chatAnd that was agreed with and my bill was quoted as a less increase.But, my bill has still increased from £23 to £27  despite what I was told.   

1000030491.jpg
I33i3i3i by Investigator
  • 488 Views
  • 5 replies
  • 1 Helpful

Price hikes

Very unhappy to be notified of the new price increases. I would like EE to justify the increase although I'd only be expecting the same BS as every other supplier I guess. Not fair for customers tied into a contract  we're not a blank chequebook

Resolved! Extra Charges on unlimited contract

HiI changed ownership from my ex partner back in February. It finalised in March. But since I've changed ownership my normally unlimited calls and texts are constantly being charged. I am not abroad or have been in the last few months. Last month it ...

Mis sold my contract

Upgraded my phone in Nov 24, was to send my old handset back and I would get a discount on my line rental. Fast forward 4 months and I had only received my returns parcel to send my old handset set back which I have done, now over the 4 months I had ...

Matt19864 by Investigator
  • 464 Views
  • 3 replies
  • 4 Helpful