17-02-2025 03:58 PM
Hi,
I haven't been able to access the upgrade area of your website for over 2 months.
I've never been able to be logged in, and the "See Upgrade Options" isn't a clickable link. So frustrating. How do I upgrade without having to chat online? I just want to browse at my leisure.
Solved! See the answer below or view the solution in context.
19-02-2025 09:19 AM
Thanks @110919
If it is the same on different browsers, it would be best to speak to our tech guides so they can have a look at your account and make sure it is set up as it should be.
If they aren't able to resolve this, they can raise a ticket to have it investigated.
Michael
17-02-2025 06:43 PM
Hi @110919,
Welcome to the EE Community
I am sorry to see you are having an issue accessing the upgrades section of your online account. Is this also the case if you try and access the upgrades/shop section of the EE app? Or if accessing the website on a different browser?
Alex
19-02-2025 01:30 AM
Hi Alex,
The app takes me to the website for upgrades and I have tried different browsers.
Thank you.
19-02-2025 09:19 AM
Thanks @110919
If it is the same on different browsers, it would be best to speak to our tech guides so they can have a look at your account and make sure it is set up as it should be.
If they aren't able to resolve this, they can raise a ticket to have it investigated.
Michael