Upgrade Link not working

[110919]

Hi,

I haven't been able to access the upgrade area of your website for over 2 months.

I've never been able to be logged in, and the "See Upgrade Options" isn't a clickable link.  So frustrating. How do I upgrade without having to chat online?  I just want to browse at my leisure.

[Alex_H]

Hi @110919,

Welcome to the EE Community

I am sorry to see you are having an issue accessing the upgrades section of your online account. Is this also the case if you try and access the upgrades/shop section of the EE app? Or if accessing the website on a different browser?

Alex

[110919]

Hi Alex,

The app takes me to the website for upgrades and I have tried different browsers.

Thank you.

[Michael_D · Accepted solution]

Thanks @110919 

If it is the same on different browsers, it would be best to speak to our tech guides so they can have a look at your account and make sure it is set up as it should be.

If they aren't able to resolve this, they can raise a ticket to have it investigated.

Michael