Upgrade Link not working

[110919]

Hi,

I haven't been able to access the upgrade area of your website for over 2 months.

I've never been able to be logged in, and the "See Upgrade Options" isn't a clickable link.  So frustrating. How do I upgrade without having to chat online?  I just want to browse at my leisure.

[Alex_H]

Hi @110919,

Welcome to the EE Community

I am sorry to see you are having an issue accessing the upgrades section of your online account. Is this also the case if you try and access the upgrades/shop section of the EE app? Or if accessing the website on a different browser?

Alex

[110919]

Hi Alex,

The app takes me to the website for upgrades and I have tried different browsers.

Thank you.

[Michael_D · Accepted solution]

Thanks @110919 

If it is the same on different browsers, it would be best to speak to our tech guides so they can have a look at your account and make sure it is set up as it should be.

If they aren't able to resolve this, they can raise a ticket to have it investigated.

Michael

[Spindleshanks]

I to am having this same issue. I’ve tried multiple different browsers and devices even resetting my password and still get the same unable to log you in message. I’ve had two missed calls from EE who said they would send me an email. But this didn’t arrive instead I had a letter telling me they saw no issues and to try the steps I have already mentioned. Guess I just won’t be upgrading and maybe looking elsewhere 

[Katie_B]

Hi @Spindleshanks. 

Thanks for coming here. 

I am sorry to hear you have not yet received the email. 

Have you been able to check both your Spam/Junk folder?

If you continue to see the error when trying to log in it would be best speaking with our technical care team on 150. 

Katie