EE mobile app.

[HENDO84]

Why do EE keep changing the app, it never never works, and when it does I get everything set up and then they change it yet again. Now I am unable to link my products, and always gets a message say (We're having trouble linking your products) come back later when we have fixed things. It never gets fixed, it wasn't broken so why change it. Now I cannot look at my bill are I have no control of my 2 x sons accounts this is shocking. Every time I speak to someone I get passed to another person who hasn't got a clue what to do and ends up hanging up. I had everything set up and working well now the recent update blocked out the app and it doesn't even recognise my own EE phone number. EE SORT IT OUT.  

[HENDO84]

can i have some assistance please with an issue.

[Katie_B · Accepted solution]

Hello @HENDO84. 

Thanks for coming here. 

I am sorry to hear about your experience when using the EE app. 

Are you able to view your account online OK?

Our technical care team are in the best position to be able to look into this further. 

The team have account access and can raise any technical tickets required. 

Katie

[HENDO84]

Hi thank for getting back to me, no i have the same issue online , i get the same error message. please help 

[Katie_B]

Hi @HENDO84. 

Thanks for confirming. 

To get this looked into further please give us another call and speak with our technical care team. 

It would be great if you could also keep me updated here on the community. 

Katie

[HENDO84]

Yet again fobbed off, got through to EE told me how to fix the issue, they the  also told me 1000s of other EEE customers are having the same issues also. Guess what it never worked they just lied to me again to get me off the kine, at this point Its easier to swap my 4 contracts to another network then it is to check my own bill on the EE app. Pointless trying anymore this as been going on for 4 weeks. EE is an absolute joke of a mobile phone provider. Go to the app, still asks me to link products now tells me my number is already being used, and to go to the mobile area of the app, which i do then i click on it, guess what it asks me yet again to link my products , 😂😂 cracking job you have done there. Well worth the money ? NOT. 

🤮🤮🤮🤮

[Rach_H]

Hi @HENDO84,

I'm sory to hear that the resolution the team offered hasn't helped you on this occasion.

I'd recommend logging a complaint at this point, and this should be left open until the issue is resolved. If it is closed then it can be re-opened within 28 days, if you wish.

Rach