Website and App

annewalsh7 · ‎29-01-2026

What’s going on, I haven’t been able to get on the app or the website to manage my account, this has been going on since well before Christmas, I have sp9ken to EE who said it was a problem with the app and website, it’s been going on far too long now, I can’t even check my bill. What’s happening

Debbie_G · ‎29-01-2026

Hi @annewalsh7.

I’m sorry to hear you’re still having trouble accessing your account through the app and website.

As @Schockwave mentioned, getting back in touch with our team is the best next step. They’ll be able to check over your account and, if needed, escalate this so it can be looked into further.

Debbie

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Schockwave · ‎29-01-2026

Hello @annewalsh7 ,

Welcome to the community,

I would advise you to speak to customer service and ask them to refresh your account, then you should be able to register afresh with your usual account details and it should work again.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Debbie_G · ‎29-01-2026

Hi @annewalsh7.

I’m sorry to hear you’re still having trouble accessing your account through the app and website.

As @Schockwave mentioned, getting back in touch with our team is the best next step. They’ll be able to check over your account and, if needed, escalate this so it can be looked into further.

Debbie