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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589444 Views
  • 0 replies
  • 12 Helpful

Updating app!

Been a mobile customer for a while and noticed the app being unavailable due to updating quite often but was never an issue! I’m now however a broadband customer and I’m wondering how it is I’m suppose to control my router whilst the app is updating?...

Jesse96 by Visitor
  • 420 Views
  • 2 replies
  • 1 Helpful

Online limited plan cannot be purchased online?

I am a existing customer and would like to purchase the 24-month contract for existing customers online. However, for three consecutive days, I tried to log in with different smartphones and desktop computers to purchase the summer limited sim only p...

Yan123 by Visitor
  • 369 Views
  • 1 replies
  • 0 Helpful

Message us??

Hi, Has this option to contact EE this way been removed?  I’ve tried on the app and on the website but still cannot get the message us button to appear. is there a way to email them instead?  Thank you 

Mazza26 by Visitor
  • 441 Views
  • 3 replies
  • 4 Helpful

EE "Service status in your area" never works for me

Every now and then I receive text messages from EE stating that there is a problem in my area, there is a link to the service status checker to look for updates (ee.co.uk/help/service-status). I have tried this service on numerous occasions and have ...

Service status in your area.jpg
RhidianD by Explorer
  • 819 Views
  • 3 replies
  • 2 Helpful