EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 605626 Views
  • 0 replies
  • 12 Helpful

Cant upgrade sim only plan online?

Im trying to upgrade my sim plan but whenever I log in and click the upgrade link, a message pops up saying I couldn't be logged in but im able to buy a new phone. I haven't actually been logged out my account though as im still able to.click on my p...

Tezza4 by Investigator
  • 349 Views
  • 1 replies
  • 1 Helpful

Access my bills on EE Website - unreliable!

I have been trying to access my bills on the EE website and it is continually stuck and even after refreshing the webpage, still no joy.How can a telecom company have such a poor and unreliable website?!  

pcamm by Visitor
  • 322 Views
  • 1 replies
  • 0 Helpful

EE app functionality

When i access the "manage" option on the app and then I click on the broadband option no information or options appear just empty boxes as per attached photo.  

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Neil8568 by Contributor
  • 567 Views
  • 4 replies
  • 0 Helpful

Resolved! EE insurance team

I am very upset angery and furstrated on people working in EE insurance department. They blocked my ipone 13 pro max instead of lost  iphone 15 pro max  . Absolute waste of space these people are . 

Zabidee by Investigator
  • 646 Views
  • 5 replies
  • 5 Helpful

Resolved! EE - the company who don't want your money

What a shambles of a company. Recently I had to contact support to clear an order (which never existed) off my account so I could change my tv package. I'm now interested in upgrading not only my tv but possibly also broadband (I've received an "upgr...

RobMU69 by Established Contributor
  • 949 Views
  • 5 replies
  • 6 Helpful