EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! mobile plain upgrade

Hi guys. Maybe I want to "upgrade" my mobile plan but I can not do it.I can not see any plan because webside of EE is not working well as usually.Someone can solve this problem?Always I get "internal server error" when I try to "watch" the mobile pla...

Resolved! Ee have deleted my mums number from my account by mistake

She cannot ring out or anyone call her but WhatsApp and FaceTime work. I spent an hour on the phone with them yesterday as for some reason I had 5 lines they said they sorted it and kept my line and my mums lines open but now hers doesn’t work and on...

Resolved! Cannot get voicemail on page to load up

Hello,I have the following issue with the EE app under voicemail when I tap this to open it the following message appears on the screen We could not load this information this is not your fault it’s ours try again come back a little later when we hav...

EE website and app is unusable slow, total rubbish

Hi there,I wanted to express my dissatisfaction with the exceptionally poor performance of the EE website and app, which I have to endure every time I use them. I have never encountered a website or app that functions as poorly as EE's. The website l...

Resolved! Leaving

Been trying to cancel with EE for over a week, been into store they can't help, been on hold for a total for 4.5hours this week's to 150 still no further forward

How long is it going to take to fix the EE app and website

I have joined EE around a month ago. I’ve been using the service fine but I want to log into my account and check my bills and services etc. every single time I log in it says “it’s not you it’s us” “try again”, “page not loading”. This has been like...

Resolved! Ee app

I can't add a date/birth to my profile so the app doesn't work properly

Hi

Explanation

I have obtained a document from EE which is a proof of usage , this confirms the device I lost year year in June is still being used in may 2025 , I need an explanation of why this is so I can provide this to my insurance company

Cannot comprehend how poorly run and technologically inapt EE is

How is it possible that such a big organisation with so few products operates so poorly, treats their customers so badly and is so technologically inapt.Of almost 10 years as a customer I have been overcharged substantially by EE for more than 2 year...

EE app and website

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