Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
I'm been trying to contact customer services. I can't find the answer to my problem and need to talk to an actual person at ee customer services but there seems to be no way to get to talk to someone does anyone know how to talk to a person?
"Can someone report that problem to developers of your website."I guess it wasn't reported!I'm trying to port from Plusnet (Plusnet are ceasing mobile SIM and handing everyone over to EE) and having completed the ID and payment info pages, they then ...
Trying to upgrade my phone. When I choose a deal (see photo) and go through the process to checkout the price is always higher i.e this remains to be £54.07. It clearly shows on the direct debit payment form the higher price as well . From what I’ve ...
I have received a massage saying I have used 80% of my allowance, how do I check this thanks jack
I have about 4 EE accounts all in my name and paid by me, each account has from 1 to 4 mobile numbers associated with it. How can I merge all my accounts so that I have all my numbers under one account and one bill per month?
Has anyone else had difficulty ordering from the app or website? I have tried to add another device and plan to my account today however on the website it doesn’t allow me to get to my basket. Just loops me back to the page where I can upgrade, shop ...
When I Google this issue it seems to be endemic within EE, with the issue going back years. I can only presume that this is not a issue with EE, but actually a business decision. The same with the elusive live chat that is never available. Forum staf...
I recently got a replacement router as my old one got hacked and security patches hadnt gone through on it. I am trying on myEE app and website to "link" my broadband so I can see account info on my EE as otherwise i get zero contact from EE otherwis...
How can I access live chat I have gone to the help and there is no message us option can't seem to find live chat anywhere on the app or online?
