Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Just phoned 150 to ask about this but message told me wait was 45 mins and I could hold or call back. Nice. I have tried many times. I have 2 problems. 1) Can't access Discovery+ Sport on mobile devices (can on TV) and 2) can't link mobile and broad...
When registering my ee account and linking my device which is just a sim, the verification link will not send to my email and I have checked junk mail and have tried this 20 times over and still can’t receive the emails so cannot get into my account....
I'm looking at upgrading my phone but the website is clearly broken.It's impossibel to get to the shop section for mobile phones. It slowly loads to a HUGE iphone advert but when you ant to navigate to the phone page, it re-directs to the 'what do yo...
Is anyone else having data gifting problems this morning? I have plenty of data to gift but keep receiving an error message
Hi could you help me change my address
Yes. It says that it is unable show the phone’s data. I am trying to gift data to my dongle and receive the same message.
I’ve been in the message us feature in the app now for 5 hours waiting on a response. 3 people have answered with “we are checking for you now” and never returned. The last person was 3 hours ago.
Has anyone else had issues trying to access the ee site, i get the landing page then click on the link and it takes me to a page saying blocked
I bought a new SIM card and had it swapped to a Pay Monthly via a phone call. It’s been about a week since doing so and when I try to link the account, I get told to call 150. They in a nutshell have said there isn’t much they can do and to just try ...
Have tried for a week, the last conversation with EE was that the server was down. After a week, nothing improved. Still can’t link my current phone number to EE app while I can use data, but cannot make any call.
