Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I recently changed my pay as you go plan to a monthly-pay plan. However, after my call with the ee customer service, my ee account was closed. I want to figure out the reason and get access to my new plan as soon as possible. Moreover, I tried to pay...
Trying to upgrade thru the app and online site but system won't allow it, my contract expired in Jan 23 so I'm well beyond time limit to upgrade, says to call 150 or call in store, I haven't the time to waste on hold trying to call an advisor and goi...
So I was in My Account and clicked banner at the bottom asking "was this page correct" and then the whole EE website blocks me ... I've cleared cookies and cache. I can access it from my phone If i switch Wifi off. My Fibre is provided by BT.Below i...
Just switched from BT to EE, but keep getting a white sceeen with " blocked " message when trying to access my account, or any other EE link, also getting it when i try just to go on EE site from my browserTried switching browser, still the same - Ph...
I have been trying for 3 days to gift Data to my daughter. I've gone online and you can only gift it via the app.for my daughters safety this is totally unacceptable and isn't just a quick fix.When is this going to be resolved?
The message us option is not working on my EE app it just stays on loading. Is this for everyone? If not any idea how I can fix
I just registered a problem with website not working well. Tried for a month (since joining EE) to set up payment details etc. Just a nice apology to say this part of website not working! Quick scan through on the forums here seems to be a long (very...
What is going on with EEs website. Yet again changes have been made which is making impossible to navigate to simply get the monthly business invoice. Also unable to see the log out function so that i can change businesses to print their invoice. Hat...
Hi all, I've been trying to communicate with EE via the chat function on the app or on the website for weeks now, but I invariably get a wait time which is many hours long, and again invariably, I end up getting no response whatsoever and have to sta...
