Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Please tell me that such a fundamental feature exists either in the My EE app or in the online version and that I just can't see for looking.There are multiple mobile lines in my EE account. I am the bill payer for all of them, but I am not the user ...
How do I view my broadband account balance in MyEE? I can see the individual bills, but I was awarded a credit for loss of service and can't see how this is being applied to my invoices? I would be good to see the running balance on the account.Than...
Hi Everyone, I'm trying to look for sim only data deals that are on a monthly roll over and upon selecting the "log in to see deals" option as I'm an EE customer already, I get taken to the login screen, enter my details only to get a yellow banner w...
Every month I am asked by our finance team to download our EE invoice, which has never been a problem before. I now however, in line with it looks like a lot of your other customers, am now unable to download the invoice. I click on the download li...
I've been with EE since it has existed. What's never changed is the shocking amount of errors its web pages throw up when navigating its website. Just out of curiosity, wanted to check current full fibre packages. You click on "see broadband deals" y...
Hi. I’ve just moved from BT to EE broadband with a new router, etc. I want to check smart wifi is working, assign devices to groups, etc but the app keeps hanging when I go to manage > broadband with a spinning circle of doom! Any ideas?
I’m unable to delete items in my basket. There is no option to delete any item anywhere on the page. I click” edit and I’m immediately taken to a credit check agreement page. I want to order a phone but not the one that’s in my basket. I’ve seen...
I have been with EE for nearly 8 Years now, and I feel they have always had the best customer service I have ever has with a company. But I do have to say thay ever since you changed the look of your website and app a few years back, it has not been ...
