Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I’ve joined ee this week and I’ve had about 6 texts to say log in to see my bill. I’ve tried the app and the website but both come up with error codes like E00001 or don’t show anything at all. How do I fix it? I’ve tried reinstalling the app.
We used to have BT broadband but we migrated to EE broadband about a month ago.I was really interested in the first three months free broadband offer but we weren't eligible even though we've never been with EE broadband.The agent was able to do some...
Does The site ever work Always unavailable 24/7
Hi there, I’ve been unable to see my account on My EE for a few weeks now. I have the correct username and password, it sends the one time password periodically which works but instead of seeing my account, I see an error page saying try later.I’m po...
I'm interesting to change my sim plan but I'm unable to see the plans on the web page and the app. This problem is happening the last four days . when I'm calling to 150 I have to wait for 45 minutes in order to speak with somebody. I have also send ...
Hey sir / madam the app it’s saying I am not the account holder when I am. And it’s not letting me in to the settings either Please can you help meYours sincerely holly
I keep getting an error message when I try to log in to my account both on the app and via the website. Once logged in I can’t view my account home page as there’s just an error message saying ‘sorry there seems to be a problem..’. I can view my prof...
I'm logged into ee.co.uk and browsing SIMO deals. When I find one, there's a link below the option titled "log in for saving".Hovering over the button suggests I'm going to be directed to https://ee.co.uk/shop/mobile/add-sim-only-dealsHowever, I'm th...
hi everyone. Is there any way to contact EE by email? I see only options for calling or texting but seems like I can’t find support by email. Thank you.
