Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi, Hoping someone can help me, either they had the same/similar issues or can point me in the right direction for next steps: CONTEXT:In Feb 2024, my phone got stolen; before that the contract had been in my mum's name despite me paying for it. This...
Hello, I'm due for an upgrade and have been trying to do this online and through the app. However, when I get to this page: https://shop.ee.co.uk/auth/my-shop and try to click on the 'Upgrade' option it does not work. I can click on 'Shop' and 'Manag...
My payment for data has been taken but my account says there is an error at the EE end with adding data?
Hi, my ee app will not show me my current data left any bills or anything but when I try and link my number It says I’ve already linked but there is no info on there
The subscription element of the website does not work when I login
Hi, Is anyone else still having issues with Data gifting? I have one number on my account which just fails each time i gift data from it. The number (My Husbands) got added to my account solely for the purpose of gifting data to my kids and I can't d...
It seems I might as well bang my head against a wall than try and get EE to fix my online access to billing and my plan. It’s been months and a number of calls yet they have no interest in sorting it. I’ve had to resort to paying my bill by bank tran...
I changed a few months ago to a sim only plan and now I cannot see bills when I click on BILLs in my account . It's a problem as I need to file them. Any ideas ? Thanks so much
HiI am new to EE. Just got 4G Home router and want to set up data usage monitoring. During the set up it asks for my Billing Account Number. How do I find out what this number is please Thanks Judy
I am trying to upgrade as the site informs me I am eligible for free upgrade. I get sent to the page that shows the shop tab abd upgrade tab but the upgrade tab does not work. I tried both the apps and 3 different browsers (chrome, edge, opera) and i...
