EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

text messages

Is there a way where I can access my phones text messages on here. Does the community keep a back up?

Resolved! Chat feature

Could someone please tell me why the chat feature isn't available?

Resolved! Trying to merge EE mobile and broadband accounts on to the same ID

Have been trying to get EE to merge my mobile and broadband accounts which are on separate email IDs to the same ID so I can access them both easily on the app. Every time I try to do this on the app I am told the accounts are already linked but my b...

Am I unique in being unable to log in to my account?

Two years ago I cancelled my EE mobile account. It seems I didn't enter a date of birth. EE help tell me this can't be rectified unless I take out a new EE contract which I am not inclined to do.I just started an EE broadband account. No problem manu...

Resolved! EE Mobile App 'Your Account is now closed'

I'm trying to log into my EE account to update my billing info / direct debit and when I sign in on the EE mobile app it says 'Your account is now closed' despite me never trying to close my account. I have just been billed for another month, which i...

Resolved! Website and App still not working

Three months on and still no working App or Website, tried everything even called and was called back twice by different depts. the up shot is your App and Website are not fit for purpose. each "customer service" idiot has a script and that's all the...

Link to bills is not working when logged onto EE website

I need to download the June 2024 bill. However when logged on to the EE website the link to the bills is not working, it just keeps taking me back to the home screen. Has anyone else come across this problem?

Resolved! I can NEVER upgrade online

I have been with EE for many many years. Everytime I want to upgrade I can't fo it online and have to ring EE, spend ages on the phone and that isn't an easy way to do it when I can't compare options. Last two times they've said I can't upgrade onlin...

Resolved! Attempting to upgrade

Hello,I am online and attempting to upgrade my old Huawei phone that went out of contract in 2023, to a cheaper deal than I am currently paying ( for a Samsung 25 or similar) but I keep being told that the monthly repayments aren't suitable for my in...

Resolved! Live chat

wheres the live chat to an advisor