Problem with me account.

Wiola12 · ‎02-02-2026

I trying to log in online and on the app, but the pages won't load. It keeps saying the site isn't working or please try again. I haven't been able to log in to my account for three weeks. Please help.

Schockwave · ‎02-02-2026

Hello @Wiola12 ,

Welcome to the community,

I would suggest to ring customer service and ask them to refresh your account, then you can register again once that is done. Also please make sure that you have the latest app.

Are you able to log=in via the website?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎02-02-2026

Hello @Wiola12 ,

Welcome to the community,

I would suggest to ring customer service and ask them to refresh your account, then you can register again once that is done. Also please make sure that you have the latest app.

Are you able to log=in via the website?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Chris_S · ‎02-02-2026

Hi @Wiola12

Just to add to @Schockwave's brilliant advice, I'd recommend uninstalling, then reinstalling the app to see if that helps.

Chris S