Cant Access bill after already linking my device

Crown93 · ‎05-02-2026

Hi All,

I need a copy of my bill for ID purposes, having linked my device to my account on the app, im still given no option to view one. It just gives me an option to link my device (Tried doing it again with no luck)

Anyone can help? Surely it should be easier to view a bill.

Thankyou

Peter_W · ‎05-02-2026

Welcome to the Community, @Crown93.

If this isn't working when you select the option 'Manage mobile' and link your number to the account, I would definitely recommend following what @Schockwave has recommended and give our team a call.

They can check to see what is linked at our end, and if needs be troubleshoot from there.

Peter

View solution in original post

XRaySpeX · ‎05-02-2026

@Crown93 Bill for what product/service?

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Crown93 · ‎05-02-2026

Sorry, Mobile Phone Bill

Schockwave · ‎05-02-2026

@Crown93 , I would suggest speaking to customer service to take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Peter_W · ‎05-02-2026

Welcome to the Community, @Crown93.

If this isn't working when you select the option 'Manage mobile' and link your number to the account, I would definitely recommend following what @Schockwave has recommended and give our team a call.

They can check to see what is linked at our end, and if needs be troubleshoot from there.

Peter