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Login failure

JZW_2025
Established Contributor
Established Contributor

‎30-01-2026 03:16 PM

I have a problem loging in to EE. I can log in succesfully on my smartphone but when I try to access the EE site from my laptop I am not allowed too. I can log in  and post to this comunity without any problem, so I am confused as I prefer to use my laptop with a proper keyboard. I suspect that the problem might be that for some unknown reason I get a prompted email ID with an initial capital letter and one with all lower case. 
I recently posted on another forum from my laptop and was asked to fill in a satisfation survay. Since I was able to post to the forum I must have been logged in correctly but my response to the survay was rejected saying that my credentials were not correct.
I really would like this confusion sorted out.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎30-01-2026 03:23 PM

@JZW_2025 : Email addys are case blind (pwds are not).

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎30-01-2026 04:59 PM

Hi @JZW_2025 

Have you tried using the 'forgot my password' option on the EE Online login page? Are you able to login to the desktop site on another device/browser, other than your phone?

Chris