I've been having problems with EE since joining them in July '25 purchasing two EE Ultimate Works SIMs (24 Month Contract)
Also I can't use the app to view billing or manage the account, I can't link an LTE smartwatch (Pixel 3 LTE) onto the line as I was promised would be included when sold the SIM, I cant use the XBox pass that was promised. The've said they would call me back on multiple occasions and never have. The last promise of a call back, they said drive to my local EE store tomorrow and we'll call you at 3:15 pm to discuss it with you with the team in store ...... I made the 45 minute journey there, missing work..... did they call me.....NO!!
EE You are UTTERLY UTTERLY USELESS and most likely behaving CRIMINALY with your conduct & contractual broken promises!!!
If anyone has had similar experiences PLEASE MESSAGE ME.
I've spoken with a lawyer and they are willing to set up a class action law suit if enough people are experiencing the same.
EE has told me that about 10% of their customers have this problem, so I know you're out there. If they can't sort it for us, we'll have to act together!
