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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 605631 Views
  • 0 replies
  • 12 Helpful

Resolved! No Suitable Plan Available

Good afternoon, Could you please provide me with an update regarding the above? I have been receiving this issue now for the past 4 days and was told that this issue will be resolved in 24 Hours. However, it has not been done so. Could you please let...

Resolved! Trying to make a purchase but cannot check out

I've been trying to purchase a new phone and contract but when I click to check out I am returned to the home screen. This is the same on the app and website. When I try to log in I'm told that my account is now closed and when I try to create a new ...

seanEB by • Explorer
  • 1740 Views
  • 5 replies
  • 3 Helpful

Resolved! EE app isnt working

Why can't I login to the EE app. I put in my username but as soon as ive continued after entering my password it just kicks me back to the login page. Its also said its trying to open the app which ive already opened. Is there a way of getting on my ...

TCow75 by • Visitor
  • 506 Views
  • 2 replies
  • 2 Helpful

Resolved! Linked device in moble app

I have two account in EE service, and i try to link my devices in the app, always said "We're having trouble linking your products" and told me try again later. I have try a lot of time and still can't link to my moble,Also, I book an appointment to ...

tony1914 by • Visitor
  • 416 Views
  • 1 replies
  • 1 Helpful

Can’t link account

I’ve had my new phone now for a few months , and I can’t seem to link it to my account to check for balance etc , I did transfer my old number to this but the number my new sim cam with still shows of if I am writing a text ? And not my old number th...

Cateye by • Visitor
  • 393 Views
  • 1 replies
  • 2 Helpful

Internet

Typical when I come to use the app to turn the Internet off for my son‘s Xbox it’s always down

Vicky8900 by • Investigator
  • 287 Views
  • 1 replies
  • 1 Helpful
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