Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Why can’t access my account
Unable to share data on a shared plan. It has said that it will be fixed for over 2 weeks now. It's not my app as I've a different device and the website via laptop. Any ideas when this will be fixed?
I have about half a dozen data sims in various remote security cameras at various different premises, the EE account i manage them with, is now asking for me to set up dual factor. However i cannot get the sms as the sims are in devices most of whic...
I have a 20GB a month account but app suddenly says I have 60GB is this an error because it says I have 17.1 GB left of 60GB surely thats wrong it should be 20GB 路 any ideas anyone .
For the past 4 weeks 9 (I kid you not) I have been trying to get through to EE with a query. I can NEVER get through. With all the wait time added on hold, it must be over 4 hours in total. I've literally just given up now. This is disgustingly a...
The last couple of times I've tried to login to the EE website, it tells me I need to setup MFA but each time I've tried its failed with errors and I need to skip it.First when it asks for a phone number it won't let me type my whole number before it...
When I go on a site it says site not secure ,go to ee lock
Ee store currently says they are making changes I want to order something but I’m unable to as it won’t allow me to go any further after adding to basket… how long until the store is available again??? thanks in advance
Hi, a few weeks ago my uncle and I called CS for a change in account ownership. The account was in his name, but under my email address and my billing details. The CS member told us that the change would be instant and that it had taken place — the e...
