Skip to main content
Forum FAQ's

EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 589444 Views
  • 0 replies
  • 12 Helpful

Website is not working

I'm looking at upgrading my phone but the website is clearly broken.It's impossibel to get to the shop section for mobile phones. It slowly loads to a HUGE iphone advert but when you ant to navigate to the phone page, it re-directs to the 'what do yo...

tomocr by • Visitor
  • 663 Views
  • 2 replies
  • 1 Helpful

Resolved! PUK CODE

I cannot access my code for my SIM card it’s asking for a PUK code  

CHLOE244 by • Investigator
  • 628 Views
  • 3 replies
  • 2 Helpful

Re: Awful website EE

Unfortunately, EE chose to ignore your feedback as it's got worse.  It's a total embarrassment, and I cannot understand why they chose not to resolve it.  They could get a couple of school kids to build a better website in a few weeks.  Then, when yo...

Re: Sort out the bloody app

The app is down and even the online version is **bleep** sort this out and I would be able to pay my bills, I've set up direct debit and you still ain't taking the money. Haven't been able to get on the app for well over a month now 

Rickyt1 by • Investigator
  • 369 Views
  • 1 replies
  • 3 Helpful

Resolved! Re: App login not working

Having severe account woes here too, and not for the first time This time, after not logging in for a long time (couple of years?), my account seemingly disappeared. Couldn't log in. Error messages when I tried to reset the password (just in case, bu...

Re: Online upgrade area of website isn't working

I'm having the same issue. Been trying to upgrade for a week but the upgrade button isn't a link, it's just a graphic. I've tried 2 browsers and the app, all the same. I can't call as I'm hard of hearing and I don't have time for live chat again as y...

Redpaul1970 by • Established Contributor
  • 580 Views
  • 5 replies
  • 0 Helpful

EE App

I have had the EE app running perfectly for the past 6 months, but as of this month it just doesn't work at all. For some reason i can't get past the log in page and or I get error messages. Is anyone else out there having the same issue, does anyone...

Pablo1982 by • Investigator
  • 927 Views
  • 11 replies
  • 0 Helpful
Top Helpful authors
More