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Forum Posts

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 29169 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 578045 Views
  • 0 replies
  • 12 Helpful

Resolved! Can't access store, can't use website

Trying to upgrade my phone but can't access the store as it continuously loops and tried to connect before landing on this page:Even trying to access the home page returns me to this page. 

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JVokes by Explorer
  • 602 Views
  • 5 replies
  • 0 Helpful

Resolved! Cannot link products so cannot see Bills.

I Cannot link mobile to app or website150 team cannot link product to app or websiteTech support cannot link product to app or website ( I assume this last one is true as the multiple times its has been escalated to them no one has EVER got back to m...

DaveBL by Visitor
  • 521 Views
  • 2 replies
  • 3 Helpful

Change app number

Hello, I have the ee app on my phone. Unfortunately, I can't use it because I don't have the number I opened the app with. This is the number I don't have access to right now.  I want to change my number in the app. I can't receive the code that is s...

Resolved! "It looks like auth.ee.co.uk closed the connection."

I usually login to the Community (& EE) from my main Windows user on my PC. For the last week or so I've been unable to login there. I'm getting the above error msg on Edge & a similar one from Chrome. It not like I'm actually trying to login & prese...

XRaySpeX by EE Community Star
  • 672 Views
  • 3 replies
  • 1 Helpful

Why is the EE website so excruciating to use?

It is the most confusing, maze like website I've ever used.Have a look at this video: https://www.youtube.com/watch?v=APlgocfv4SYThe item in my basket there is about the only thing I could get to add (it's an additional SIM that I do not want).I keep...

Resolved! My Bill is also extremely high

My Bill is also extremely high, approximately double.... and conveniently when I try to check my Bill in the app there is a technical issue... I'm presuming this is a billing error?

Resolved! Update

Yet again this Mobile app is being updated this is a joke it’s every other night this should be done in early hours of morning so please get your act together and sack whoever is authorising this what a let down 

Tony5725 by Investigator
  • 501 Views
  • 3 replies
  • 4 Helpful