EE app and website

Resolved! We can't load this right now

I've been an EE customer for 16+ years, have used the same email address and account the entire time.Last month I tried to login to the ee app, I used to have a pass code and fingerprint recognition. For reasons unknown, it was asking me to setup the...

Resolved! Re: Data Gifting

Same.  In fact since jan 1.  Don’t work.  How do we report ee for denial of paid for service.  This is very poor indeed. 

Resolved! Cannot log into EE acount Jan 2026

My husband cannot log into his EE app or online. Cannot reset/change password. Is there a problem specifically with Android phones? He can’t even check his account. EE advisor conversation just said there’s a problem, reset his password on account an...

Resolved! Impossible to view Broadband Bill on online account.

EE online broadband account is not fit for purpose.  Why is it so difficult to see my boradband bill online - all I ever get is blue/green circles going round and round ad infinitum. Does anyone else have this problem?

Resolved! Cutting off wifi

 wifi had been cut off! i work from home and they know this and i can’t even speak to anyone to get it back on because they shut at 9pm if they shut at 9pm why have they cut off my wifi at 9:50pm at night knowing that i wouldn’t be able to phone them...

Resolved! I want to check my account details to see what date my contract is up to.

Resolved! App

This ee app is diabolical!! I joined in march and it has not worked properly yet and broadband keeps going off and on and I paid for the best router!! Just a waste of money 郎郎郎

Resolved! Can’t transfer number to eSIM from old

Hi I have a new iPhone 17 pro and want to transfer number to eSIM but it’s saying transfer can’t happen why is this and how do I transfer it?