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Impossible to view Broadband Bill on online account.

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JMR10
Visitor

‎14-01-2026 10:20 AM

EE online broadband account is not fit for purpose.  Why is it so difficult to see my boradband bill online - all I ever get is blue/green circles going round and round ad infinitum. Does anyone else have this problem?

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Peter_W
EE Community Support Team

‎14-01-2026 12:47 PM

Welcome to the Community, @JMR10.

If you're facing issues with your online account, as a first port of call I'd recommend giving this a try from a different device, or trying a private browsing window, as this can rule out the possibility of a local issue. 

If these issues persist regardless of device, it's likely linked to the setup at our end, and I would recommend giving our team a call so they can take a closer look.

Peter

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Peter_W
EE Community Support Team

‎14-01-2026 12:47 PM

Welcome to the Community, @JMR10.

If you're facing issues with your online account, as a first port of call I'd recommend giving this a try from a different device, or trying a private browsing window, as this can rule out the possibility of a local issue. 

If these issues persist regardless of device, it's likely linked to the setup at our end, and I would recommend giving our team a call so they can take a closer look.

Peter