EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 600562 Views
  • 0 replies
  • 12 Helpful

Resolved! Upgrade

On the App, I want to upgrade my watch plan and 2 sim only plans on my account that are not in commitment but I get a message to say that I can’t upgrade as my phone isn’t paid off.  Is this because I’m still in a contract with one phone on my accoun...

JoR1 by Investigator
  • 455 Views
  • 3 replies
  • 1 Helpful

Resolved! Cannot access pack information from EE app or website

Hi.  Has anyone of us experienced difficulties accessing information from my ee app or website?  I was able to log in, but other information just does not load.  There is a statement sayng that ee is experiencing some difficulties getting my informat...

MaryMW by Investigator
  • 1254 Views
  • 11 replies
  • 3 Helpful

Resolved! Sponsorship

Hi I am a member of a official England team and would like some contact details of who I would need to contact in EE please regarding sponsorship 

Resolved! WiFi controls not working iPhone 17

Is anybody else finding the WiFi controls don’t work on the iPhone17?  I go through the sets, click set up & then just get this screen. It’s so frustrating as we really need WiFi controls in our home & it doesn’t work on either phone! 

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elleebee by Investigator
  • 481 Views
  • 2 replies
  • 1 Helpful

Resolved! The website and app services never work

I don't understand how the service can be so bad. I recently moved to EE with mobile and broadband and I am trying to change any settings error come up on the site. I tried to change my billing address as the last time i did it via the phone, the per...

momo34 by Visitor
  • 541 Views
  • 2 replies
  • 1 Helpful