Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I would like to disable the adult content restrictions on my EE account. Could you please assist me?
Hi. I'm fed up now and really thinking of leaving EE to another provider. I have 2 lines with EE and both due for upgrade and want to use my EE perks discount code as I work for NHS. I been told by customer service that I can only use the code on lin...
I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error. The pay as you go sim card is showing signa...
Hello,Switched from BT to EE a few weeks ago and I’m still unable to link my BB to my account. Keeps saying this. is there a way to fix this. Regards
Changing my new address
How do I raise a complaint
Logged into my account as I was interested in an upgrade. Offer banner shows an iPhone 16 with data plan for £34.58 (reduced from £54.58) but if you click the link and try to assemble a deal you can't get anywhere near that price. I called 150 and sp...
I am trying to cancel Apple TV+ "free" subscription but the managing subscriptions option is not working, when i try to call they are always too busy to answer. I regret changing to EE.
I've been with EE for over 10 years and can honestly say the service for both mobile and broadband has been excellent so no concerns whatsoever. However I have constantly had issues when using the EE website and app. While I can understand and acce...
