Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by • EE Community Manager
  • 9358 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by • Star Contributor
  • 23196 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 493103 Views
  • 0 replies
  • 12 Helpful

Resolved! set up problem

Hello, team! I have a problem; my name in the contract was registered incorrectly, as was the email address. I received the wifi via royal mail and there I realized that the name was wrong. I was registered with the name of Alece Malut and my name is...

Alice104 by • Investigator
  • 476 Views
  • 5 replies
  • 2 Helpful

Resolved! My EE app

My EE  App has not been working or showing my bills since July 2022 and a year this problem has not be fixed as yet so why i am still unable to view my bills or link my account 

Blackshadow by • Investigator
  • 1100 Views
  • 17 replies
  • 10 Helpful

Mobile number linked to someone's account

Hi all,Since February this year I've been getting constant texts every month from EE. I'm not an EE customer and have only created my profile here to seek help. The texts appear genuine and correspond seemingly to someone having made an account and s...

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EE app

So had EE app was working well the next minute keeps asking me to sign in won't load so I can't manage my WiFi or my bill or anything come to that, I've uninstalled and reinstalled but nope so go in website and tells me they couldn't log me in so wha...

Lj4651 by • Visitor
  • 286 Views
  • 1 replies
  • 1 Helpful

Merge acoount

Having an absolute nightmare since joint EE both mobile and broadband. Spent hours trying to sort out my account but no success whatsoever. How can I get hold of someone who can actually help? Thks 

Funski12 by • Visitor
  • 273 Views
  • 1 replies
  • 1 Helpful

Mybill

Hi ,I don't know why my ee online account doesn't show my bill history? Could anyone help about it? Please 

Shaun150 by • Visitor
  • 840 Views
  • 7 replies
  • 1 Helpful