Set a PIN in app

[bakernotbarker]

Every time I log into the app it asks me to set a new PIN and reconfirm it. Shouldn’t it just be there for me to enter once?

[EssexBoyEE]

Its a Device Pin, so after Installing the App it will ask you to input a Pin, then confirm the Pin, once done, that is the same Pin Number you use every time you want to access the App on that particular Device.

[Chris_B]

@bakernotbarker   If this is every time you open the app it’s because you log out of the app just close the app and it’ll then only use face/touch ID if you have set this up.   Login out will alway require you to setup a pin. 

[bakernotbarker]

Yes, done that several times now. It lets me in but I’m not sure why it keeps asking me to set it up and reconfirm as though it’s the first time. 

[bakernotbarker]

Haven’t been aware of logging out but will watch for that next time. Thanks.

[Leanne_T]

Hi @bakernotbarker 

Let us know if the same happens if you don't log out of the app. 

Leanne 🙂

[bakernotbarker]

Still happens every single time. I have to set a PIN, reconfirm it, then set up Face ID before I can do anything else.

[Leanne_T · Accepted solution]

Thanks @bakernotbarker 

Have you tried deleting and reinstalling the app? 

Leanne 🙂

[bakernotbarker]

That seems to have fixed it. Many thanks. 

[Uday4270]

I’m forget my pin  can you tal me