Set a PIN in app

[bakernotbarker]

Every time I log into the app it asks me to set a new PIN and reconfirm it. Shouldn’t it just be there for me to enter once?

[Katie_B]

Hi @Uday4270. 

If you are not sure on your PIN please give us a call on 150 and our customer care team will be able to help further. 

Katie

[krystoooo10]

Hi im dont have Pin for app

[Katie_B]

Hello @krystoooo10. 

Welcome to the community. 

Are you looking to set up a PIN?

Is this a PIN to access your EE account?

Speak soon, 

Katie

[krystoooo10]

Yes , I don't remember my app PIN. 4 digit

[Katie_B]

If you have forgot your PIN please give our customer care team a call on 150 they will be happy to help reset this for you. @krystoooo10. 

Katie

[Wendy1221]

What if I’ve forgotten the pin

[Peter_W]

Hey there @Wendy1221, thanks for reaching out to us here on the Community 😊

If you're referring to the PIN you use to log in to the EE App, you have three attempts at this, and if you fail three times you'll be prompted to log in with your full email address and password.

Once you've logged in successfully, you can then choose a new PIN and also enable fingerprint or Face ID when available too.

Peter

[Chris_B]

@Wendy1221    To get around this just delete the app and redownload it and setup from scratch.