Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I can only view my ee mobile phone bill, not the one for my broadband account. I rang customer services about 5 days ago and they linked my accounts so that I should be able to see both. However, I still cannot and therefore cannot check that my bi...
So I’m trying to check my bills for my recent upgrade and EE broadband that I switched over from BT and I can’t access any of them from the App or Website. I’ve had texts and emails saying check my bill and click link provided and also manually check...
Hi,Hope anyone can help me. I can't use the app to manage my data or see my usage, it keeps on saying "Link your device". I've done this multiple times now, it even says "you have already linked this device" but I am not able to use the app at all. W...
Hi,I've been having issues with my account for a while. E.g. when I wanted to upgrade, I got 502 errors on the links that show you the options. When I did upgrade via phone, I can not see my plan because I get 502 in the app. This is the same for the...
Hi,I have been sent a new EE router to use with my BT broadband full fibre. All working well but how can I login to the EE app as a current BT customer! Many thanks
I've been experiencing the same issue since I signed up in mid-April this year. I used to have a mobile SIM-only plan with Smarty, but my mobile phone number was transferred to EE in mid-April 2024. However, I'm unable to view any billing information...
Been trying to load my upgrade for 2 weeks now and it says cannot load information try bring online or something like that,Supposed to be the best network and my bill is £270 a month Pretty disgusted with the service from ee
Has anyone successfully managed to set up 2FA on their EE account recently?I'm a new EE account holder and when I try to enable 2FA it only accepts the first 10 digits of my mobile number and tells me it has sent a text to it. I've tried it without ...
I have been on the phone to EE 3 times and every time the agents have said they would sort this out and they would report this issue to the technical support team and nothing has happened since. I have been using the EE app for a while now and had no...
