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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13822 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 27001 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 560514 Views
  • 0 replies
  • 12 Helpful

Re: Unable to view bills in app or web

I've been experiencing the same issue since I signed up in mid-April this year. I used to have a mobile SIM-only plan with Smarty, but my mobile phone number was transferred to EE in mid-April 2024. However, I'm unable to view any billing information...

ee839394 by Investigator
  • 1358 Views
  • 15 replies
  • 2 Helpful

Uprage

Been trying to load my upgrade for 2 weeks now and it says cannot load information try bring online or something like that,Supposed to be the best network and my bill is £270 a month  Pretty disgusted with the service from ee 

Teddy012 by Visitor
  • 346 Views
  • 1 replies
  • 0 Helpful

Link a Product

I have been on the phone to EE 3 times and every time the agents have said they would sort this out and they would report this issue to the technical support team and nothing has happened since. I have been using the EE app for a while now and had no...

LucyB20 by Visitor
  • 1442 Views
  • 3 replies
  • 0 Helpful

New app feature

Why is it so difficult now to view bills and data usage on the app? Even when I clicked on ‘Manage’ nothing works. 

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Phand by Visitor
  • 350 Views
  • 1 replies
  • 1 Helpful

How benefit me to link my account to my device?

Am I missing something? How benefit me to link my account to my device? Hi y'all, Hope you're well. Totally new to digital world & lost. Q1: How does it benefit me to link my account to my device*? Is purpose to manage my account online? Seems super-...

g-eeee by Visitor
  • 439 Views
  • 1 replies
  • 0 Helpful