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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9926 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23681 Views
  • 15 replies
  • 10 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 504607 Views
  • 0 replies
  • 12 Helpful

Re: MyEE app not working/ unusably slow

the app today seems to take forever to load (about 5 minutes) then a popup says "it seems like you have lost signal" but i can log in via a web browser on the same mobile signal without a problem so its obviously the app which is at fault.i've cleare...

cbbella by Investigator
  • 311 Views
  • 1 replies
  • 0 Helpful

Error viewing bills & payments via the App

I'm getting the following error whenever I try and view Bills & Payments in the mobile app (android):Sorry, something's gone wrong.I've tried reinstalling the app which didn't make any difference.This only affects the app, I can view my bills and pay...

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xer0w by Explorer
  • 1420 Views
  • 14 replies
  • 0 Helpful

Re: My EE app and website does not show billing

I have an email saying my bill's ready to view, but the  link doesn't work, and after a month (and many phonecalls) my old and new broadband accounts still haven't been merged so I can't see my broadband bills on the app or website.  So disappointed ...

LadyJ21 by Investigator
  • 450 Views
  • 4 replies
  • 0 Helpful

EE app

Help!!!!! My ee app is constantly crashing now. I have a SG22 ultra.The app let's me in but when I goto share data it hangs and crashes. Very very glitchy and sticky when Trying to open it ? ? ?

Bill

Does anyone have trouble seeing the bill? I can’t see it neither on the app nor the website. 

Alex2024 by Visitor
  • 267 Views
  • 1 replies
  • 0 Helpful

Why can't I view my bill?

Why can't I view my bill? Ever since the price change I am unable to view my bill, I have always checked it on my app but all it keeps saying is can't load this information just yet. And says it's there problem. Can someone tell me how to view my bil...