App not loading bill or package information

[J3085]

 

 

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Each time I load the website or app I am greeting with the same message. My order is “pending” and I am asked to contact for support as bills will not load. I still receive text alerts and emails as my broadband and mobile has been active since November.

Initially, EE cancelled my package without reason at initial set up and I had to speak to an agent who didn’t know why this has happened. The agent assured me that my new account would run fine and that information would soon be accessible. However, I am still experiencing the same issues a few months on.

Can someone please support as I would like to make changes to my package and cannot view any bill information currently?

[Michael_D · Accepted solution]

Hi @J3085 

Welcome to the community.

I know how important it is to be able to manage your account online. 

The best thing I can suggest would be to speak to our tech guides, who can bring up your account to check the set up and look to get it working as expected. 

If they aren't able to resolve it for you, they can raise a ticket to help to get it resolved for you.

Michael