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£10 pay as you go

Trkr
Investigator
Investigator

‎25-07-2025 10:30 PM

Hi all. I am a new EE payg sim only customer. I bought a £10 package. My sim card has arrived. I plugged it into my phone. My old number has also been moved to my new line. I can only make emergency calls. Why isn't my package loading? How can I solve the problem?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎25-07-2025 11:24 PM

Are you in UK?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP