Top up

lee_92 · ‎25-07-2025

I've top up my phone but my plan hasn't automatically renewed

Northerner · ‎25-07-2025

What does it say when you text BA to 150.

Have you tried restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

lee_92 · ‎25-07-2025

It says I have £10 credit

lee_92 · ‎25-07-2025

I have restarted my phone

Leanne_T · ‎25-07-2025

Hi @lee_92

Thanks for coming here.

Could you let us know the full reply you got when texting AL to 150? Which pack do you have?

Leanne.

lee_92 · ‎25-07-2025

Your current balance as of today 15:58 is £10.08. Your last top up was £10.00 on 23/07/2025 at 22:56. For more info on your plans, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices.

I pay £10 for 4g plus I have about 15g og free boosts

XRaySpeX · ‎26-07-2025

You have no pack. Text PACK10 to 150 to buy your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP