Set a PIN in app
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
20-05-2023 09:05 AM
Every time I log into the app it asks me to set a new PIN and reconfirm it. Shouldn’t it just be there for me to enter once?
Solved! See the answer below or view the solution in context.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
14-08-2023 07:49 AM
Hi @Uday4270.
If you are not sure on your PIN please give us a call on 150 and our customer care team will be able to help further.
Katie
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
12-10-2023 06:03 PM
Hi im dont have Pin for app
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
12-10-2023 06:33 PM
Hello @krystoooo10.
Welcome to the community.
Are you looking to set up a PIN?
Is this a PIN to access your EE account?
Speak soon,
Katie
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
13-10-2023 10:05 AM
Yes , I don't remember my app PIN. 4 digit
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
13-10-2023 10:12 AM
If you have forgot your PIN please give our customer care team a call on 150 they will be happy to help reset this for you. @krystoooo10.
Katie
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
14-02-2025 03:55 PM
What if I’ve forgotten the pin
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
14-02-2025 06:41 PM
Hey there @Wendy1221, thanks for reaching out to us here on the Community 😊
If you're referring to the PIN you use to log in to the EE App, you have three attempts at this, and if you fail three times you'll be prompted to log in with your full email address and password.
Once you've logged in successfully, you can then choose a new PIN and also enable fingerprint or Face ID when available too.
Peter
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
15-02-2025 08:45 AM
@Wendy1221 To get around this just delete the app and redownload it and setup from scratch.

- « Previous
-
- 1
- 2
- Next »
- How do i claim the free samsung tablet with my upgrade? in Offers & Add-ons
- Active Add Ons (mobile) in Offers & Add-ons
- Logging in to EE app from overseas in EE app and website
- Paid front fee then order was cancelled in Orders
- Cancel my daughter's plan as she moved country. The plan is linked to mine (i.e. in Contracts & Billing