Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8913 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22814 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 483727 Views
  • 0 replies
  • 12 Helpful

Accessing a second mobile number on my EE account

I’m unable to find my other phone numbers on my online ee account, I’ve clicked on menu and looked everywhere for switch accounts drop down tab but unable to find it anywhere and it’s frustrating as the number that is showing on my account isn’t my m...

Akelalee1 by Investigator
  • 2592 Views
  • 13 replies
  • 3 Helpful

Wrong email address

My email address in 'personal details' is wrong - it's clearly someone else's with a similar name to mine. I can't change it because a code is sent to the wrong address to allow the change. I'm apparently blocked from all ee sites now too! 

GeorgeWeb by Investigator
  • 541 Views
  • 12 replies
  • 3 Helpful

EE App

Changed my handset same number same log in but App won't link my phone  

Mobile app not working

Hello when i login online or in the app all i get is the following show up. i have called tons of times about this as it makes it harder for me to keep on top and track my bills. but no one has ever been able to help ive just been told pretty much li...

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Viper94 by Explorer
  • 320 Views
  • 2 replies
  • 1 Helpful

Website is rubbish so is app

I want to know why EE spends so much money of a website that is total rubbish. Can't order a single thing from it. Add things to basket then tells you to log in to be told something is wrong! Tried on 3 different devices I'm losing my mind with this ...

Jamie279 by Visitor
  • 344 Views
  • 2 replies
  • 0 Helpful