Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I've tried multiple times to link my business phone to my online account, and it fails every time. I have phoned EE support and just get told they're aware of this issue.However, I am now trying to redeem my Microsoft 365 perk, which also does not wo...
For some reason when I log in to the EE App none of my mobile accounts are linked. When I try to link my phone it says unable to link try later. I’ve been trying for a week now. Any ideas?
I've got this exact same issue. Can't login to the app or the website. This is for personal. So I can't share data, can't look at my bills, can't enable roaming etc etc. Something seems very wrong with the backend of the EE system.
Whenever I try to pay off my outstanding bill, it says the website can't load on my phone and on Pc, it puts me on options of my 2nd (older) sim. I tried to pay it 2 weeks ago and it was broken and I believe it happened to me in the past so I'm fully...
needed to renew my re plan for data and tried to get into my account and link my new phone on my new device. been trying for days with no luck saying my informations wrong when it’s clearly not!! any help?
I have been trying to contact WE via live chat but no luck. I am a contract customer. I have also messaged on instagram and facebook. But just keep getting automated responses. I don’t have time currently to phone to chat.
I've recently moved my mobile back to EE as well as upgrading my legacy broadband to Fibre. However my account only shows my legacy (now cancelled) broadband and no phone or fibre. I've called multiple times, had several tickets raised and I'm still ...
I mean does EE actively want to deter us from online management to, for instance, get an opportunity to pitch more stuff to us on the phone? Or are to conclude that at such a big tech company they have incompetent engineers/coders? Or they don’t have...
Having received a message and email saying my EE bill was ready I tried to see the bill. The Android app opens with Account closed and clicking on bills takes me to help pages. The website just gives a 'something' gone wrong' error when I try to acce...
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