Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I've been trying to update my address on the EE website for nearly a month now and I run headlong into a 'Well, this is awkward' before returning to the page I tried to change address from.This actually is very awkward. Any chance of it being fixed ...
Any links on the EE website all just respond with 'BLOCKED'.I've cleared all caches, rebooted etc - and there is as yet no solution on the forum. Particularly annoying when the link I wanted was the 'help' link !
Called to change from pay as you go to a pay month deal but now was advised it was complete but now the app and website say my account has been cancelled? Anyone had any experience of this. Is this just a timing thing?
I'm now out on contract on a PAYG kind of deal. But I can't see or manage my contract on my EE account, it just says 'We’re having trouble linking your products'.Can anyone provice assistance please?
I've been with ee mobile for years. I can log in to my account, but I can't see my plan or my bill, even though it says my device is registered with my account. Every time I want to pay a bill I have to ring up as the website won't let me pay online....
Each time I log into my account I am threatened that I have only a few logins left before I MUST enable 2-factor authentication.I do not use or have a mobile phone. I cannot, therefore, use this and it is another frustration of EE's service that had ...
Recently updated to Netflix Premiumaccount is showing a different name and I don’t know the access codewhen I try to access my account on website and app it is all in Vietnamese languageIve never changed from English language and no idea why on to i...
I've been trying to process an early upgrade for a few months but keep hitting the same problem.I can log in to my account just fine but when I click on the upgrade page I get "Unfortunately, we couldn't log you in, but you can still buy or upgrade -...
Hi, I joined EE broadband last month, because the whole package was what I wanted for the family.Setting up my account, ordering the broadband, getting it operational on the right day… all good Then I apply for EE ONE iPhone Works Package, and I get...
I was due a phone upgrade last month, I’ve tried several times to do this online unsuccessfully. The app logs me in but then when I select upgrade options it tells me it cannot log me in even though it is logged in as I can access everything else. Th...
