EE app and website

[NH74]

I am also having the same issue. I am unable to manage my home broadband  and can't check speeds and devices connected to my hub. I notice there was an update to the app on the 30th Jan and since then it doesn't work. I've reinstalled the app and restarted the hub to no avail. Very frustrating and a waste of my time trying to fix.

[NH74]

I am also unable to manage my home broadband via app or online. Reinstalled the app and restrted the hub to no avail. I notice there was an upgrade to the app on 30th Jan. and since then I've had the problem. Unable to check speeds or see devices connected to my hub.

[Debbie_G · Accepted solution]

Hi @NH74.

Thanks for coming to the community.

I’m sorry you’re having trouble managing your Home Broadband and that you've been unable to check speeds or the devices connected to your hub. 

I’d recommend getting in touch with our customer support team over the phone, they’ll be able to access your account to look into this further and help get this sorted.

Debbie