Sorry, there seems to be a problem

cliffhanger79 · ‎17-02-2026

Had this problem getting into EE via my mobile app or via a PC.

It says:

Sorry, there seems to be a problem.

Sorry we are having a lttle difficulty right now.

I can either "Try Again" or "Visit the EE website".

Both are useless.

Whats wrong?

Northerner · ‎17-02-2026

Hi @cliffhanger79

Call EE CS on 150 and ask them to delete your online account. You can then register new again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎17-02-2026

Hi @cliffhanger79

Call EE CS on 150 and ask them to delete your online account. You can then register new again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.