EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

We app down need to gift data urgently

Resolved! App

For some reason I am unable to get into my app, to check billing etc. I have rang to notify them, they opened a case for the techno people. One week later had a text to say they have closed the complaint. I still can’t get into there. I have uninsta...

Resolved! Re: Change of address

This makes me laugh.There are posts on this forum going back years asking the same question, and it still can't easily be navigated in 2025. EE sent me a letter to an address I just moved from about my first bill payment for mobile broadband. Aside f...

Resolved! I have two EE phones. Using a browser, how do I change between numbers?

I have two EE phones. Using a browser, how do I change between the two numbers in my account?Whe website has changed (again!) & I can't find out how to do it.Thanks.

Unable to login

I cant login to account

The August payment was declined, even though I have sufficient balance in my acc

My August payment was declined, but I have enough balance in my account.But what the reason?

Unable to check out

Hi, I’m having the same problem. When I am going through the checkout process for my upgrade, there are 2 options - keep number (for which I need the pac which I can’t seem to get because my kids’ phones are also on my account) or get a new number. I...

Resolved! Change address

Cannot access my online account/app

Hi all,I’m new to the forum.For the last three or four months I have been unable to view my account online or use the EE app, and becoming more than frustrated now with the lack of help from EE.When I try to login I get an error saying something went...

My account has been closed and I cannot reactivate it

I have had an EE account (login to the website and app) since 2023. However, as I stopped to use the product I had, my account has been closed. Although I can still log in, I get a message saying "Your account is now closed". I have recently started ...