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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13844 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 27033 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 560651 Views
  • 0 replies
  • 12 Helpful

APP NOT Working and website givining errot

Having received a message and email saying my EE bill was ready I tried to see the bill. The Android app opens with Account closed and clicking on bills takes me to help pages. The website just gives a 'something' gone wrong' error when I try to acce...

Vicsetter by Contributor
  • 757 Views
  • 9 replies
  • 2 Helpful

Change of address

How is it possible that in the last 15 days we’re called 5 time and you guys haven’t been able to change the address of our house not only that but now that we want to cancel for an service we not even getting you guys are saying that we have to pay ...

EE app help page not loading.

Just recently updated my EE app and now the help tab won’t load on the iPhone app. I’ve reinstalled and also reset my phone with no success. Anyone else facing the same issue?

EE unlinked

My EE app is saying that I need to link a device, this wasn’t happening a week ago and it’s really inconveniencing me. I’m a University student and I can’t see how much data I have less due to this!! This is extremely frustrating!!