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Complaint

Al2026
Explorer

‎19-02-2026 11:39 PM

Anyone else still waiting for an email complaint to ee to be contacted? I’ve complained twice in 1 month both times I get generated we have received your complaint, but, on both occasions nothing else has happened. Perhaps if this chat is monitored someone from ee would like to offer an explanation before I take it much higher 

0 Helpful
5 REPLIES 5
Rach_H
EE Community Support Team

‎20-02-2026 10:42 AM

Hi @Al2026,

Welcome to the Community!

I'm sorry to hear that you've been left unhappy with your service, and that you've not heard back about your complaints. It is looking like the response time to the online form is 7 days. When did you submit these?

Rach

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Al2026
Explorer

‎21-02-2026 11:15 AM

Would Rachel who emailed me like to get in touch with me via a method a can actually reply too !

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Chris_B
EE Community Star
EE Community Star
In response to Al2026

‎21-02-2026 11:24 AM

@Al2026  This isn’t customer support it’s a public forum.    We have no idea who you are or who Rachel is.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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JimM11
Community Hero
Community Hero
In response to Chris_B

‎21-02-2026 11:28 AM

@Chris_B Multiple post's same heading, the reply from @Rach_H was on the other....

@Al2026 Can you stick to the same if possible! Think you started it all off on the App Website part off the Forum!

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bristolian
EE Community Star
EE Community Star
In response to JimM11

‎21-02-2026 01:16 PM - edited ‎21-02-2026 01:19 PM

@JimM11 wrote:

@Al2026 Can you stick to the same if possible! Think you started it all off on the App Website part off the Forum!

Duplicate threads merged into one.

I recall a mail-drop from EE sometime last year where the signatory was a Rachel too. It triggered a few posts wanting contact details for the said Rachel....

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