Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Any reason why when clicking on the option to upgrade my contract, I am directed to a page, which doesn't load at all. I have waited over a week to see if any website upgrades had been completed, I had also tried on multiple browsers. My browsers are...
Been trying to get this resolved for a week now. Have phone customer service but all I'm told is that they can't do anything and a ticket will be raised and it'll be fixed in 72 hours, well it's been past that and I still can't link my account. Tells...
Just noticed that the EE app and web, add-ons dashboard/section, seems to be available again!!!When viewing the add-ons on device in portrait mode the information layout within the pill/button looks "neat/well formatted", but when in landscape mode, ...
Tried to open the app this evening, only to be greeted with no account details and being asked to link a device for some reason?! Try to link mobile, more often than not it says unable to send passcode, then on the rare occasion it does send one it i...
WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT?...
Hi I haven't used MY EE account for a while and I can't receive or make calls, nor am I able to call 150. Please help.
Hi, I need my phone number changed on the EE app since my old number is still on there. I called 150 twice and both times they had said that it would be done and changed however it hasn’t changed as it’s still on the old number. I changed my personal...
this message is a lie. Once this bloody two factor authentication is activated it cannot be removed. Don’t phone you are wasting your time. EE now tell lies by text. Bloody awful customer service @members
Am having trouble logging in to the,,it’s a load of rubbish.av bin in ee shop and couldn’t help me gave me phone number to call,I have done so and still cannot access my app .when I was with sky ther app was so simple to access.I wish I never left
