EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 596996 Views
  • 0 replies
  • 12 Helpful

Manage Broadband option

Up until a week ago everything was fine, but now if I use my EE app on my mobile or the online web site on my PC I have lost the option to check my Broadband Bill and hub details.  When I have contacted EE - the say 'everything looks good at their en...

zpjm66 by Explorer
  • 439 Views
  • 3 replies
  • 1 Helpful

EE APP

Im trying since this morning to place an order via the EEAPP of a MAC book and its riddled with issues - ive managed to get through it after constant reloading and refreshing - FINALLY got to take payment page - and its STUCK AGAIN!!! it takes my car...

Resolved! Re: Accessing billing information via website and app

Same here, BT moved us to EE and never been able to link products onto account. Spoke to the 'guides' at length. They dont have a clue how to resolve, and after an hour 2 days ago, i called gain yesterday and they could even see the details or a faul...

TASM by Visitor
  • 431 Views
  • 1 replies
  • 2 Helpful

Resolved! Can't add items to basket?

Hi people,Been trying to add a Macbook Air to my basket to buy since Friday afternoon but can't get it to add to my basket to order.I've been in Wales camping so I was thinking it was signal, however i've got home and tried it on the mobile site, mob...

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Streety19 by Investigator
  • 1288 Views
  • 10 replies
  • 3 Helpful

Resolved! Cannot access my mobile accounts

 Can anyone help me?I have been an EE customer for a million years and all of a sudden last month I cannot access my three mobile accounts through the app or the EE website. I can log in, but just get a ‘Sorry, there seems to be a problem’ message. I...

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Fred2682 by Visitor
  • 439 Views
  • 1 replies
  • 1 Helpful

hi

hi why my bill doesn’t update?i am keep paying and the bill keep rising?