Support using EE to manage your account and check data on-the-go.
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Been trying to cancel with EE for over a week, been into store they can't help, been on hold for a total for 4.5hours this week's to 150 still no further forward
I have joined EE around a month ago. I’ve been using the service fine but I want to log into my account and check my bills and services etc. every single time I log in it says “it’s not you it’s us” “try again”, “page not loading”. This has been like...
I can't add a date/birth to my profile so the app doesn't work properly
Hi
I have obtained a document from EE which is a proof of usage , this confirms the device I lost year year in June is still being used in may 2025 , I need an explanation of why this is so I can provide this to my insurance company
How is it possible that such a big organisation with so few products operates so poorly, treats their customers so badly and is so technologically inapt.Of almost 10 years as a customer I have been overcharged substantially by EE for more than 2 year...
Hi there, I’ve been unable to see my account on My EE for a few weeks now. I have the correct username and password, it sends the one time password periodically which works but instead of seeing my account, I see an error page saying try later.I’m po...
EE website is absolutely rubbish. I cannot find my bill or details of my package anywhere. All there is is a big banner telling me to download the app to view my bill. I don't want the app. (I'm sick and tired of needing an app for everything tbh). I...
Any one else who can not see billing on app or computer
HelloMy son's phone is now out of contract so want to upgrade - when i go to check out i get the following message "We're currently experiencing technical issues online right now. Please come back later, alternatively give us a call or visit us in st...
